Subject: Ticket Assigned - Conversation with arlene esyaben
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 00:39:14 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arlene esyaben arlene esyaben                    Bot:  Hi again! Bot:  Please enter your name Customer:  arlene esyaben,order number 9627096646 Bot:  Please enter your name Customer:  arlene esyaben Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi i received a notification that my refund for 60aed was credited but it does not appear on my credit Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hi Osam, I receive a notification dat i was credited with my refnd of 60aed, but when i check it does not appear on my credit Agent:  Can you provide us your order number so that we can assist you better Customer:  A minute pls Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi my i recvd a notification that i was credited with my 60aed returns, but when i check on my credit it does not appear there Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hi i received a notif re my 60aed credit refund but when i check on my credit it does not appear Customer:  962 709 6646 Agent:  Can you provide us your order number so that we can assist you better Customer:  962 709 6646 Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok, yes please Agent:  ​We would like to inform you that your order is just reached our warehouse, it needs 2-3 business days for quality check. Agent:  Then your refund will process to your My Credit Wallet Customer:  Ok because that was returned last thursday Agent:  Is there anything else I can help you with? Customer:  Ok thanks because i need that so that i can shop these pending on the basket Agent:  Please know that it may take 1-3 days to get your refund Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Please Agent:  Hi Arlene, Thank you for contacting us. This's Mohamed How may I help you? Customer:  Hello this is to follow up my refund, they pick up my returns thursday last week, and was received at ur ofis last monday i want to.know when will i get my credit pls Agent:  IS this the order number 962 709 6646 Customer:  962 709 6646 this is my order nr Customer:  Yes sir that is the order nr Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok thanks Sir Mohamed Agent:  After we checked the order has reached the warehouse but the refund hasn't done yet. Agent:  we are apologising for that. Customer:  Please sir if u can assist me with the refund because i need it to purchase these items in my basket please? Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  you will be updated for the issue via email Customer:  Ok thank u so much Sir Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:25 AM, 24th Jan                   Mohd                   Hi Arlene, Thank you for contacting us.My name is Mohd, How may I help you?           04:25 AM, 24th Jan                     arlene esyaben                    Hi.Mohd           04:26 AM, 24th Jan                     arlene esyaben                    Ireceived a refund           04:26 AM, 24th Jan                     arlene esyaben                    But its only 40           04:26 AM, 24th Jan                     arlene esyaben                    When it should be 60           04:26 AM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           04:27 AM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           04:27 AM, 24th Jan                     arlene esyaben                    Because i returned 3 items           04:27 AM, 24th Jan                     arlene esyaben                    962 709 6646           04:27 AM, 24th Jan                   Mohd                   can you wait for a while so that i can check and assist you?           04:28 AM, 24th Jan                     arlene esyaben                    Yes Pls sir thanks           04:28 AM, 24th Jan                   Mohd                   We would like to inform you that we have refunded your amount to your my credit           04:34 AM, 24th Jan                   Mohd                   It may take 3-7 working days to reflect in your my credit           04:35 AM, 24th Jan                   Mohd                   Is there any thing else i can help you?           04:35 AM, 24th Jan                   Mohd                   Are we still connected?           04:36 AM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 AM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014213