Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 21:27:10 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User andrew                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  andrew Bot:  Hi Andrew ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629404462 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559114114            01:11 AM, 24rd Jan                   Mohd        
            Hi Andrew,  Thank you for contacting us.My name is Mohd. How may I help you?           01:12 AM, 24rd Jan                     andrew                    I had an order long time before and still under processing without any updates           01:13 AM, 24rd Jan                     andrew                    It has been shown as processed before then back to processing again           01:14 AM, 24rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:14 AM, 24rd Jan                   Mohd                   is this order number 9629404462?           01:15 AM, 24rd Jan                     andrew                    Yes           01:15 AM, 24rd Jan                   Mohd                   As we can see that your order is ready for collection on the store           01:16 AM, 24rd Jan                   Mohd                   you can visit the store with your personal id and order nubmer           01:16 AM, 24rd Jan  
                    andrew                    On my mobile app still shows processing and i tried to track my order many times but url link isn't working           01:18 AM, 24rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  It is technical issue we are trying to solve it           01:18 AM, 24rd Jan                   Mohd                   Is there any thing else i can help you?           01:22 AM, 24rd Jan                     andrew                    But sure my item is ready for collection so i can go and check tomorrow?           01:22 AM, 24rd Jan                   Mohd                   As per the system your order is ready for pick up           01:23 AM, 24rd Jan                     andrew                    Ok thanks i will go and collect by tomorrow           01:25 AM, 24rd Jan                   Mohd                   Is there any thing else i can help you?           01:25 AM, 24rd Jan                   Mohd       
             It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:25 AM, 24rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014098