Subject: Ticket Assigned - Conversation with carlo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 20:22:31 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with carlo carlo                    Bot:  Hi again! Bot:  Please enter your name Customer:  carlo Bot:  Hi Carlo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630435733 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506851996            12:13 AM, 24rd Jan                   Mohd                   Hi Carlo, Tha
 nk you for contacting us, My name is Mohd. How may I help you?           12:14 AM, 24rd Jan                     carlo                    Hi,can i still cancel my order?           12:14 AM, 24rd Jan                   Mohd                   can you wait for a while so that i can check and assist you?           12:15 AM, 24rd Jan                     carlo                    On can i change the item if the size is not fitted on me?           12:15 AM, 24rd Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:16 AM, 24rd Jan                     carlo                    No worries           12:16 AM, 24rd Jan                     carlo         
            But in case i take it, can i still change the size if its not fitted on me?           12:17 AM, 24rd Jan                   Mohd                   you can only return and refund           12:17 AM, 24rd Jan                     carlo                    Okey           12:18 AM, 24rd Jan                   Mohd                   Is there any thing else i can help you?           12:18 AM, 24rd Jan                     carlo                    Can you check if the item that i order is slim fit or regular size?           12:18 AM, 24rd Jan                     carlo                    Can you check if the item that i order is slim fit or regular size?           12:19 AM, 24rd Jan                   Mohd                   Sorry can not open the product details right now           12:21 AM, 24rd Jan                   Mohd                   Is there any thing else i can help you?           12:21 AM, 24rd Jan                     carlo                    Okey no worries. Ill check it and
  if its not fit on me ill just return it.           12:22 AM, 24rd Jan                     carlo                    Thank you           12:22 AM, 24rd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 AM, 24rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014018