Subject: Ticket Assigned - Conversation with razan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 20:18:01 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with razan razan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  razan Bot:  Hi Razan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551755391            12:08 AM, 24rd Jan                   Mohd                   Hi Razan, Thank you for contacting us.My name is Mohd, How may I help you?           12:08 AM, 24rd Jan                     razan                    Hi Is there a refund on womens Bags. If I buy a bag can it be  returned?           12:10 AM, 24rd Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:11 AM, 24rd Jan                     razan                    I did not buy it yet I just want to ask do you have a refund on womens bags           12:12 AM, 24rd Jan                   Mohd                   yes you can return and get refund           12:13 AM, 24rd Jan                   Mohd                   Is there any thing else i can help you?           12:13 AM, 24rd Jan                     razan                    How many days? For return and refund           12:14 AM, 24rd Jan                     razan                    And can I return it at another centrepoint or must it be the same one?           12:14 AM, 24rd Jan                   Mohd                   for online return it will take 15 days           12:14 AM, 24rd Jan                   Mohd                   and for store return you can go any store and ask cash after returning           12:15 AM, 24rd Jan                   Mohd                   Is there any thing else i can help you?           12:15 AM, 24rd Jan                     razan                    Ok thankyou           12:15 AM, 24rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014012