Subject: Ticket Assigned - Conversation with amira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 18:12:25 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amira amira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amira Bot:  Hi Amira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630358604 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556664981            09:55 PM, 23rd Jan                   Mohd          
          Hi Amira,  Thank you for contacting us. My name is Mohd. How may I help you?           09:56 PM, 23rd Jan                     amira                    My order was on the way and i did not received it till now           09:57 PM, 23rd Jan                     amira                    It suppose to be here at 2 pm           09:57 PM, 23rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:58 PM, 23rd Jan                   Mohd                   Is this your order number 9630358604?           09:58 PM, 23rd Jan                     amira                    Yes           09:59 PM, 23rd Jan                   Mohd                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (971556664981).  We request you to please confirm if 
 this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           09:59 PM, 23rd Jan                     amira                    The number is correct           10:01 PM, 23rd Jan                     amira                    And someone called to confirm on the address at 5 pm           10:01 PM, 23rd Jan                   Mohd                   Then our courier partner will contact you again within one day           10:01 PM, 23rd Jan                     amira                    How come he did not come           10:01 PM, 23rd Jan                     amira                    He called before           10:02 PM, 23rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.     they will contact you soon to deliver your order           10:02 PM, 23rd Jan                     amira   
                  Can you please tell me the cause of undelivered today           10:03 PM, 23rd Jan                     amira                    After they call           10:03 PM, 23rd Jan                     amira                    To confirm on the address and say he on his way           10:04 PM, 23rd Jan                   Mohd                   We can not be sure about the reason, may be they were late to reach the destination,           10:04 PM, 23rd Jan                   Mohd                   Is there any thing else i can help you?           10:05 PM, 23rd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:12 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013778