Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 17:14:53 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I want to return one item but no one come to pic pic return item  what can I do Customer:  I'm waiting for 4days Agent:  please note that the courier team will collect the item with in 2-5 business days Customer:  Okay I'm waiting Agent:  you will be contacted soon for collection. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Customer:  Hi nobody come received my return item Customer:  What can I do Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  No come received my return item Customer:  What can I do Customer:  I'm waiting still one week Customer:  /startOver Customer:  Hi what can I do Customer:  Nobody come received my return item Agent:  Could you please share your order id so that I can assist you further. Customer:  Okay Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  6260520277 Order date 3jan Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Customer:  Hi Customer:  No come received my return item what can can I do Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Customer:  My order no is6260520277  3jan Customer:  Nobody come received my return item Customer:  Hi ru there Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay Agent:  We have checked I can see the issue has been escalated and we request to allow us sometime to get this fixed and we appreciate your patience. Agent:  Is there anything else I can help with ?? Customer:  No thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ?? Customer:  Plz pickup my return item Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Yes Customer:  Plz pickup my return item Customer:  I'm waiting for long time Agent:  Could you please share your order number so that I can assist you further? Customer:  Okay Customer:  My order no  6260520277 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay Agent:  We have checked I can see the issue has been escalated and we request to allow us sometime to get this fixed and collected you items we appreciate your patience. Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 PM, 23rd Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           08:58 PM, 23rd Jan                     hi                    Yes           08:59 PM, 23rd Jan                     hi                    Plz Tel me what day u return my item           08:59 PM, 23rd Jan                     hi                    I'm waiting for 20days           09:00 PM, 23rd Jan                     hi                    My order no is 6260520277           09:00 PM, 23rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:00 PM, 23rd Jan                   Mohd                   can you wait for a while so that i can check and assist you?           09:01 PM, 23rd Jan                     hi                    Yes           09:01 PM, 23rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  Our team is working on your issue  but we are also forwarding your issue to concern team           09:03 PM, 23rd Jan                   Mohd                   and collection will be soon           09:03 PM, 23rd Jan                   Mohd                   Is there any thing else i can help you?           09:04 PM, 23rd Jan                     hi                    Plz return this item very soon           09:04 PM, 23rd Jan                   Mohd                   Yes, As we are now  escalating your issue           09:05 PM, 23rd Jan                   Mohd                   Is there any thing else i can help you?           09:05 PM, 23rd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:14 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013609