Subject: Ticket Assigned - Conversation with amira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 16:59:10 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amira amira                    Bot:  Hi again! Bot:  Please enter your name Customer:  amira Bot:  Hi Amira ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 PM, 23rd Jan                     amira                    Ok           08:50 PM, 23rd Jan                   Mohd                   Hi Amira, Thank you for contacting us. My name is Mohd, How may I help you?           08:51 PM, 23rd Jan                     amira                    Hello           08:51 PM, 23rd Jan                     amira                    I am asking about refund           08:51 PM, 23rd Jan                     amira                    Didn’t receive yet           08:51 PM, 23rd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:51 PM, 23rd Jan                     amira                    For my last item returned           08:51 PM, 23rd Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:51 PM, 23rd Jan                     amira                    9627394198           08:52 PM, 23rd Jan                   Mohd                   can you wait for a while so that i can check and assist you?           08:53 PM, 23rd Jan                     amira                    Ok           08:53 PM, 23rd Jan                   Mohd                   it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           08:54 PM, 23rd Jan                     amira                    So now o should wait for the refund           08:55 PM, 23rd Jan                   Mohd                   Yes please wait for the time frame  the refund will be done soon           08:56 PM, 23rd Jan                   Mohd                   Is there any thing else i can help you?           08:56 PM, 23rd Jan                     amira                    Thank you           08:57 PM, 23rd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:58 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013566