Subject: Ticket Assigned - Conversation with fangli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 23:06:55 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fangli fangli                    Bot:  Hi again! Bot:  Please enter your name Customer:  fangli Bot:  Hi Fangli ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628188852 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526140453 Bot:  Please wait while we transfer you to an agent Agent:  Hi Fangli, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi Mohammad Agent:  Hello, How may I help you? Customer:  Please I have an order it’s already one week I didn’t receive it yet Agent:  Could you please share your order number so that I can assist you further? Customer:  9628188852 order number Customer:  Went I place the order it shows I should receive it on 14 January Agent:  Please allow me to check it for you.  Agent:  We apologies for the delay Agent:  please aloow us some time to work on it Agent:  and get the order delivered soon Agent:  Is there anything else I can help ? Customer:  Please I need this items for my baby in urgent Agent:  we can understand Customer:  Thank you Agent:  we will surely do our best  to make it asap Agent:  welcome. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fangli ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628188852 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:42 AM, 23nd Jan                     fangli                             02:43 AM, 23nd Jan                   Mohd                   Hi Fangli, Thank you for contacting us.My name is Mohd. How may I help you?           02:43 AM, 23nd Jan                     fangli                    hello           02:43 AM, 23nd Jan                     fangli                    You can see the order I sent to you by the picture?           02:44 AM, 23nd Jan                   Mohd                   Yes, Please tell us How may we help you?           02:45 AM, 23nd Jan                     fangli                    The order mention I should receive at 14 of January, but now I still not receive it yet           02:46 AM, 23nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           02:46 AM, 23nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           02:46 AM, 23nd Jan                     fangli                    9628188852           02:46 AM, 23nd Jan                     fangli                    This order number           02:46 AM, 23nd Jan                     fangli                    I make a complaint but no one get back to me.           02:47 AM, 23nd Jan                   Mohd                   We sincerely apologize for any inconvenience caused,           02:47 AM, 23nd Jan                     fangli                    I don’t need any apologies anymore           02:48 AM, 23nd Jan                     fangli                    I want you guys to return my money back. I don’t want this order anymore           02:48 AM, 23nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           02:49 AM, 23nd Jan                     fangli                    Yes I am waiting for u now           02:49 AM, 23nd Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   Our team is working on it and we will come back to you via email soon with the solution           02:52 AM, 23nd Jan                   Mohd                   Is there any thing else i can help you?           02:53 AM, 23nd Jan                     fangli                    I want to do the return please           02:53 AM, 23nd Jan                   Mohd                   Do you want to return that pending order and refund for that ?           02:55 AM, 23nd Jan                     fangli                    Refund           02:55 AM, 23nd Jan                     fangli                    I want you to return the money to me.  Cancel the order           02:55 AM, 23nd Jan                   Mohd                   Okay,  the order will be cancelled and will be refunded soon  As our team is working on it           02:56 AM, 23nd Jan                   Mohd                   Is there any thing else i can help you?           02:56 AM, 23nd Jan                     fangli                    How long it will be done by the refund           02:57 AM, 23nd Jan                     fangli                    On 19 January your team told me they will working on it but no one get back to me.           02:57 AM, 23nd Jan                     fangli                    Now I want to know how long you can refund the money to me           02:58 AM, 23nd Jan                   Mohd                   I will be soon but we can not be sure abour any specific date           02:59 AM, 23nd Jan                   Mohd                   But we can say that i will we soon           03:00 AM, 23nd Jan                     fangli                    Ok           03:00 AM, 23nd Jan                     fangli                    Where I can see if the order is canceled?           03:00 AM, 23nd Jan                   Mohd                   We will inform you via email           03:01 AM, 23nd Jan                     fangli                    I am not happy with you guys customer service. For sure I will complaint on Facebook and  Twitter           03:03 AM, 23nd Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           03:03 AM, 23nd Jan                     fangli                    Because you guys always said soon. But the soon means “never know when will happen”           03:03 AM, 23nd Jan                     fangli                    No one tell me what happened with my order           03:04 AM, 23nd Jan                     fangli                    Anyway thank you for your answer. It’s not your mistake           03:05 AM, 23nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for contacting with us.  Have a wonderful day.           03:05 AM, 23nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2011035