Subject: Ticket Assigned - Conversation with rebecca lopez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 22:08:54 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rebecca lopez rebecca lopez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rebecca lopez Bot:  Hi Rebecca Lopez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264793384 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543761934 Bot:  Please wait while we trans
 fer you to an agent Customer:  It said they will deliver it yesterday then today but nothing came. Agent:  Hi Rebecca, Thank you for contacting us. My name is Yazid How may I help you? Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that it will be rescheduled for another attempt please follow up . Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rebecca Lopez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Custo
 mer:  6264793384 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:53 AM, 23nd Jan                   Mohd                   Hi Rebecca, Thank you for contacting us.My name is Mohd. How may I help you?           01:54 AM, 23nd Jan                     rebecca lopez                    This is my address 21 Movenpick avenue,kingdom city,exit 5 king abdullazziz road at the back of kingdom hospital,please deliver it tomorrow I need it so bad..           01:55 AM, 23nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:56 AM, 23nd Jan                   Mohd                   I
 s this order number 6264793384?           01:56 AM, 23nd Jan                   Mohd                   Are we still connected?           02:06 AM, 23nd Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:08 AM, 23nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010984