Subject: Ticket Assigned - Conversation with vanina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 21:53:39 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanina vanina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vanina Bot:  Hi Vanina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4528612407 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433468267 Bot:  Please wait while we transfer you to an agent Agent:  Hi Vanina  This's abdallah  How may I help you?, Thank you for contacting us.  Customer:  Hello can you call me Customer:  Please Customer:  Not happy at all with this service Customer:  Already had a fight last week regarding my order Customer:  Am exhausted of this back and forth Customer:  Half of my order is missing! Customer:  And last agent said they would raise this with their supervisor Customer:  As I was told to refund fully etc Customer:  I said unacceptable Customer:  Your mistake, you fix it Customer:  I have guests next week Customer:  So please have a solution to deliver my remaining 3 curtain ties!! Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi Vanina, I'm not getting a response from you. Are we still connected? Customer:  4528612407 Agent:  One minute please to be verified, stay with us Customer:  I was typing Agent:  which item is missing Customer:  1 of each curtain ties Customer:  They come as set of 2 Customer:  And I am missing one of each Agent:  name the item please Customer:  God one second Customer:  IMAGE Customer:  This is what you delivered Customer:  As you.l can see Customer:  Only 3 QTY DELIVERED Customer:  In my order if you do the maths: total of 3 Customer:  Check my original order Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Do you have any other inquiries? Customer:  Yeah heard this before Customer:  And nobody got in touch Customer:  So not really trusting this system Customer:  I’m quite aggravated as you can tell Customer:  I keep repeating myself like a parrot Customer:  Put this in your notes: Customer:  Have same agent deal with this customer Customer:  She has spoken to 4 already! Customer:  Still nothing resolved Agent:  we will forward it again Agent:  we will response today Agent:  We apologise for the inconvenience caused to you. Agent:  Do you have any other inquiries? Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vanina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4528612407 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:38 AM, 23nd Jan                   Mohd                   Hi Vanina, Thank you for contacting us.My name is Mohd How may I help you?           01:39 AM, 23nd Jan                     vanina                    Hello           01:39 AM, 23nd Jan                     vanina                    Here is my order number           01:39 AM, 23nd Jan                     vanina                    4528612407           01:39 AM, 23nd Jan                     vanina                    I have complained several times, and apparently my issue was raised to management but I still haven’t had any reply. Which is so frustrating, and I’m actually quite upset about this           01:40 AM, 23nd Jan                     vanina                    Half of my order is missing           01:41 AM, 23nd Jan                     vanina                    And all the amount had been paid           01:41 AM, 23nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:42 AM, 23nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:42 AM, 23nd Jan                     vanina                    Yes sure           01:42 AM, 23nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:48 AM, 23nd Jan                   Mohd                   Our team is working on your issue and will be resolve soon           01:48 AM, 23nd Jan                   Mohd                   We will revert to you via email.           01:49 AM, 23nd Jan                     vanina                    Ok is there a timeline? Will somebody be calling me?           01:49 AM, 23nd Jan                     vanina                    As I’m the one who keeps chasing           01:49 AM, 23nd Jan                     vanina                    Which is so tiring           01:49 AM, 23nd Jan                     vanina                    I hope so           01:49 AM, 23nd Jan                     vanina                    My first online experience with you           01:49 AM, 23nd Jan                     vanina                    And no offense, it has been dreadful           01:49 AM, 23nd Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you on email as soon as possible.           01:50 AM, 23nd Jan                     vanina                    Thank you           01:51 AM, 23nd Jan                     vanina                    I appreciate it           01:51 AM, 23nd Jan                   Mohd                   Is there any thing else i can help you?           01:52 AM, 23nd Jan                     vanina                    No that’s it thank you           01:52 AM, 23nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 AM, 23nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010970