Subject: Ticket Assigned - Conversation with rutuja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 21:41:49 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rutuja rutuja                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  let me know when u will send someone to pickup return  my nake is rutuja and nunber is 0585857047 Bot:  Please enter your name Customer:  9627193674 this is my return number when will person come to collect it i have place return order Bot:  Please enter your name Customer:  rutuja Bot:  Hi Rutuja ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to proc
 ess the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:34 AM, 23nd Jan                     rutuja                    9627193674 this is my return number when will person come to collect it.i have place return order.           01:35 AM, 23nd Jan             
       Mohd                   Hi Rutuja, Thank you for contacting us,My name is Mohd. How may I help you?           01:35 AM, 23nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:35 AM, 23nd Jan                     rutuja                    9627193674 this is my return number when will person come to collect it.i have place return order.           01:35 AM, 23nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:36 AM, 23nd Jan                     rutuja                    yes           01:36 AM, 23nd Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   We are forwarding the issue to the concerned team  to collect the item asap.           01:38 AM, 23nd Jan                   Mohd                   Is there any thing else i can help you?           01:39 AM, 23nd Jan                   Mohd              
      As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:41 AM, 23nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010959