Subject: Ticket Assigned - Conversation with ismail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 19:57:15 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ismail ismail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ismail Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  7305780270 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi ismail, Thank you for contacting us. How may I help you? Customer:  hi Customer:  what about my refund Customer:  IMAGE Customer:  IMAGE Agent:  Can you wait for a while so that i can check the system ? Customer:  ok Customer:  IMAGE Agent:  We would like to inform you that we have processed the refund on (1/4/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Agent:  is there anything else i can help you with Agent:  Hi Ismail, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:28 PM, 22nd Jan                     ismail                             11:28 PM, 22nd Jan                   Mohd                   Hi Ismail, Thank you for contacting us.My name is Mohd How may I help you?           11:29 PM, 22nd Jan                     ismail                    i did           11:29 PM, 22nd Jan                     ismail                    i didn't get my refund           11:29 PM, 22nd Jan                     ismail                             11:30 PM, 22nd Jan                     ismail                    its been more than 15 days           11:30 PM, 22nd Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:30 PM, 22nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           11:30 PM, 22nd Jan                     ismail                             11:30 PM, 22nd Jan                     ismail                    7424666898           11:31 PM, 22nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           11:31 PM, 22nd Jan                     ismail                    ok           11:31 PM, 22nd Jan                     ismail                    anybody there           11:36 PM, 22nd Jan                   Mohd                   Sorry for being late           11:36 PM, 22nd Jan                     ismail                    ok no problem           11:36 PM, 22nd Jan                   Mohd                   We would like to inform you that we have processed the refund on (1/4/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           11:37 PM, 22nd Jan                     ismail                    but it been more than 15 days           11:37 PM, 22nd Jan                     ismail                    till now I didnt get my refund           11:37 PM, 22nd Jan                   Mohd                   In order not reflecting the amount in your account we request you to wait for 2-3 days           11:38 PM, 22nd Jan                     ismail                    am alrdy waited a long           11:38 PM, 22nd Jan                     ismail                    i want to resolve tis immediately           11:39 PM, 22nd Jan                   Mohd                   if the amount will not reflect After 2 days in your account  Kindly contact us           11:41 PM, 22nd Jan                     ismail                    anybody there           11:41 PM, 22nd Jan                   Mohd                   so that we can further assist you           11:41 PM, 22nd Jan                     ismail                    ok...in sha Allah...I hope u           11:41 PM, 22nd Jan                     ismail                    ur words           11:41 PM, 22nd Jan                     ismail                    lets c           11:42 PM, 22nd Jan                     ismail                             11:43 PM, 22nd Jan                     ismail                    i hope this returned will chnge to refunded in 2 days           11:43 PM, 22nd Jan                   Mohd                   Can you provide the order number?           11:46 PM, 22nd Jan                   Mohd                   Are we still connected?           11:48 PM, 22nd Jan                     ismail                    ss           11:50 PM, 22nd Jan                     ismail                    7424666898           11:51 PM, 22nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           11:51 PM, 22nd Jan                     ismail                    okk           11:51 PM, 22nd Jan                   Mohd                   Yes this is same order           11:54 PM, 22nd Jan                   Mohd                   and the amount will be done within 2-3 days           11:55 PM, 22nd Jan                   Mohd                   Is there any thing else i can assist you?           11:55 PM, 22nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010839