Subject: Ticket Assigned - Conversation with anna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 19:16:20 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anna Bot:  Hi Anna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566235664 Bot:  Please wait while we transfer you to an agent Customer:  Thank you Agent:  Hi Anna, Thank you for contacting us.My name is Mohd. How may I help you? Customer:  Hello Mohd, i'd like to ask where i can get returm form to be filled up. I would like to returm some of the item i ordered online at the nearest branch Agent:  Could you please share your order number so that I can assist you further? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:04 PM, 22nd Jan                   Mohd                   Hi Anna, Thank you for contacting us. My name is Mohd How may I help you?           11:05 PM, 22nd Jan                     anna                    Hello Mohd, i'd like to ask where i can get returm form to be filled up. I would like to returm some of the item i ordered online at the nearest branch           11:05 PM, 22nd Jan                     anna                    Order # 6264014012           11:06 PM, 22nd Jan                   Mohd                   You can return online purchases through the below three channels:  You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and splash returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  You can also book the return online. You can log into your account and go to Order History. Click on "6264014012". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:10 PM, 22nd Jan                   Mohd                   Is there any thing else i can assist you?           11:14 PM, 22nd Jan                     anna                    Ok got it thank you           11:14 PM, 22nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:16 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010791