Subject: Ticket Assigned - Conversation with hj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 19:10:12 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hj hj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hj Bot:  Hi Hj ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229806194 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551789823 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank 
 you for contacting us.my name is Yahya, How may I help you? Customer:  Hi Customer:  I would like to cancel all my orders from centerpoint Customer:  Hello ? Customer:  Hello r u there ? Agent:  Please accept our apologise for inconvenience caused. Agent:  Could you please share your order id so that I can assist you further. Customer:  1 min Customer:  8230003862 Customer:  And also 8229806194 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that the order 8229806194 has been cancelled but we could not cancel the order8230003862 because it hass heen shipped Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver B
 ot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hj ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to 
 process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  I have asked for a return of things online Agent:  Could you please share your order number so that I can assist you further? Customer:  May i know when it is ? Customer:  Ok Customer:  8230115271 Customer:  And also 8230134631 Agent:  Can you wait for a while so that i can check and assist you? Customer:  Ok Customer:  Hello Agent:  As we can see that you have created return request today Agent:  our courier partner will collect the items within
  3-5 days Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  Ok Agent:  Is there any thing else i can help you? Customer:  But when will i recieve my credits Agent:  Your refund will be done within 7 days after collection of the return items Customer:  Cant it be more faster than that Agent:  sorry, But we try to process it after the collection Agent:  Is there any thing else i can help you? Customer:  But what if i return it in shop Agent:  You can return on any nearby store Customer:  Ok Agent:  but you have to delete your return requests Customer:  But the refund ? Customer:  What is the process for return instore Agent:  You can ask for cash Customer:  Should we fill some form Agent:  For return to store you can visit with the order number and submit and ask the cash Customer:  Ok Customer:  Is exchange possible Agent:  No, At this time exchange is not availabe Customer:  Ok Agent:  will you return the items to the store? Agent:  Are we still connecte
 d? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hj ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8230115271 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Cu
 stomer:  Yes            10:56 PM, 22nd Jan                     hj                    Ok           10:56 PM, 22nd Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:56 PM, 22nd Jan                     hj                    Hi           10:57 PM, 22nd Jan                     hj                    I have requested a return for some items           10:57 PM, 22nd Jan                     hj                    And i would like to cancel them           10:57 PM, 22nd Jan                     hj                    I woul like to cancel the request           10:57 PM, 22nd Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:59 PM, 22nd Jan                     hj                    Ok           10:59 PM, 22nd Jan                     hj                    8230115271           10:59 PM, 22nd Jan                     hj                    And also 8230134631 
           10:59 PM, 22nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           11:01 PM, 22nd Jan                     hj                    Ok           11:01 PM, 22nd Jan                   Mohd                   the return requests have been cancelled           11:06 PM, 22nd Jan                   Mohd                   Is there any thing else i can assist you?           11:07 PM, 22nd Jan                     hj                    No thanks           11:08 PM, 22nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010780