Subject: Ticket Assigned - Conversation with vicky
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 19:00:52 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vicky vicky                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vicky Bot:  Hi Vicky ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561625225            10:53 PM, 22nd Jan                     vicky                    I have placed order 9630321855. I placed wrong size. It should be size 45.           10:54 PM, 22nd Jan                   Mohd                   Hi Vicky, Thank you for contacting us.My name is Mohd, How may I help you?           10:54 PM, 22nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:54 PM, 22nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:54 PM, 22nd Jan                     vicky                    How can i change the size.           10:54 PM, 22nd Jan                     vicky                    Ok           10:54 PM, 22nd Jan                     vicky                    The nike shoes i ordered. I need size 45 and not size 44           10:55 PM, 22nd Jan                   Mohd                   We would like to inform you that we can not change any thing now in your order           10:56 PM, 22nd Jan                     vicky                    Ok i will cancel then           10:56 PM, 22nd Jan                   Mohd                   you can cancel the order and do a fresh order           10:56 PM, 22nd Jan                     vicky                    Ok           10:56 PM, 22nd Jan                   Mohd                   You amount will come back to your account within 7 working days           10:58 PM, 22nd Jan                   Mohd                   Is there any thing else i can assist you?           10:58 PM, 22nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:00 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010767