Subject: Ticket Assigned - Conversation with mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 00:07:11 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8230233205 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96596997798            03:57 AM,
  22st Jan                   Mohd                   Hi Mohamed, Thank you for contacting us, My name is Mohd. How may I help you?           03:57 AM, 22st Jan                     mohamed                    Hi, i just ordered something and paid by Knet but I received a message from your side telling that Sorry, Order 8230233205 was not processed successfully.           03:59 AM, 22st Jan                     mohamed                    And the amount already debited from my account normally           03:59 AM, 22st Jan                     mohamed                    And if you can help to make the order processed i will be appreciated           04:00 AM, 22nd Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           04:00 AM, 22nd Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           04:00 AM, 22nd Jan                     mohamed                    Ok no problem         
   04:00 AM, 22nd Jan                   Mohd                   is the cost of order 14.95 KWD?           04:02 AM, 22nd Jan                     mohamed                    Yes           04:03 AM, 22nd Jan                   Mohd                   and 6 items           04:03 AM, 22nd Jan                     mohamed                    Yes           04:03 AM, 22nd Jan                   Mohd                   did you tried to make any other order after that?           04:03 AM, 22nd Jan                     mohamed                    No           04:03 AM, 22nd Jan                   Mohd                   did you try*           04:03 AM, 22nd Jan                     mohamed                    Only this order           04:04 AM, 22nd Jan                   Mohd                   Then we would like to inform you that an another fresh order with ID 8230228791 has been created successfully.  and the amount from your 8230233205 order has been used for that new noe           04:05 AM, 22nd Jan    
                Mohd                   one           04:05 AM, 22nd Jan                   Mohd                   The order will be ready for collection within 2-3 working days on the store.           04:06 AM, 22nd Jan                     mohamed                    Ok thank you           04:06 AM, 22nd Jan                   Mohd                   Is there any thing else i can assist you?           04:06 AM, 22nd Jan                     mohamed                    Thank you           04:06 AM, 22nd Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:06 AM, 22nd Jan                     mohamed                    You too           04:07 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009047