Subject: Ticket Assigned - Conversation with abbas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 22:37:06 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abbas abbas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abbas Bot:  Hi Abbas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629710110 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521221331            02:22 AM, 22st Jan                   Mohd           
         Hi Abbas, My name is Mohd, Thank you for contacting us. How may I help you?           02:24 AM, 22st Jan                     abbas                    Hello           02:24 AM, 22st Jan                     abbas                    I just want to check for my order its still under process from two days           02:25 AM, 22st Jan                     abbas                    Can you check about next update           02:25 AM, 22st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           02:26 AM, 22st Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           02:26 AM, 22st Jan                     abbas                    Ok           02:26 AM, 22st Jan                     abbas                    I am waiting           02:26 AM, 22st Jan                   Mohd                   As we can see that your order is "ready to shipped" and will be "ready for pick up" so
 on within one or two days.           02:27 AM, 22st Jan                     abbas                    But it's not showing any update in my orders history           02:29 AM, 22st Jan                   Mohd                   Sorry it is technical issue           02:30 AM, 22st Jan                   Mohd                   we are trying to solve it           02:30 AM, 22st Jan                     abbas                    How sure you are that it will be at store in one day or ywk           02:30 AM, 22st Jan                   Mohd                   The time frame for click and collect orders are 3-5 days  the order was p;aced on 19 Jan, so the order will be ready within one or two days           02:32 AM, 22st Jan                   Mohd                   Feel free to contact us if the order will not be ready after this time frame           02:34 AM, 22st Jan                   Mohd                   Is there any thing else i can assist you?           02:34 AM, 22st Jan                  
  Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:36 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008995