Subject: Ticket Assigned - Conversation with mahesh poudel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 21:35:02 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh poudel mahesh poudel                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahesh poudel Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552489325 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Helo Customer:  They told me that they will call. Me because I need to change the size only for the bra thank you Agent:  Hi Mahesh, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi I have order that i need to change the suze only untill tlnow they did not call. Me Agent:  Could you please share your order number so that I can assist you further? Customer:  9628528116 Agent:  Please allow me to check it for you.  Customer:  Ok Agent:  your order is placed successfully Agent:  and now it can not be changed or modified Customer:  But that time I msgs here to change the size only Customer:  What I would to how I will change the size only Agent:  We suggest you that once you receive the order after that you can visit any store for the exchange  for the shoes only Agent:  as the other items have no exchange policy. Customer:  Fo the bra I cannot change the size Agent:  For this item only return and refund can be done. Agent:  Is there anything else I can help ? Customer:  Ok how I will return. Customer:  And when it will be deliver my order Agent:  first let it be delivered and then you can raise a return request online or you can also return the items in any nearby store also as per your convenience. Agent:  the order will be delivered soon. Customer:  ok thank you Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:28 AM, 22st Jan                     mahesh poudel                    When you will deliver my order           01:28 AM, 22st Jan                   Mohd                   Hi Mahesh, My name is Mohd, Thank you for contacting us. How may I help you?           01:29 AM, 22st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:29 AM, 22st Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:29 AM, 22st Jan                   Mohd                   As we can see that the order with id 9628528116 has been delivered on 19 Jan.           01:31 AM, 22st Jan                   Mohd                   Kindly confirm if you still did not received the order.           01:32 AM, 22st Jan                   Mohd                   Are we still connected?           01:32 AM, 22st Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:34 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008933