Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 19:21:54 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  580206213            11:09 PM, 21st Jan                   Mohd                   Hi, My name is Mohd, Thank you for contacting us. How may I help you?           11:11 PM, 21st Jan                     hi                    Actually someone gave my daughhter a frock of max as a gift           11:11 PM, 21st Jan                     hi                    But the size is smaller to her           11:12 PM, 21st Jan                     hi                    Can i change it? The frock is with tag but i do not have the receipt           11:12 PM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           11:12 PM, 21st Jan                     hi                    As i told u it was a gift so i didnt ask them to change or give me receipt as a courtesy           11:13 PM, 21st Jan                   Mohd                   But only return and refund has available right now in Max           11:13 PM, 21st Jan                     hi                    I want to change the size only.. same frock..           11:13 PM, 21st Jan                   Mohd                   We are sorry to hear that           11:13 PM, 21st Jan                   Mohd                   Exchange is not available at this time in Max           11:14 PM, 21st Jan                     hi                    When ot will be available?           11:14 PM, 21st Jan                     hi                    It           11:14 PM, 21st Jan                     hi                    How can i return it when i do not have the receipt?           11:14 PM, 21st Jan                     hi                    ??           11:15 PM, 21st Jan                   Mohd                   You can contact the person who gifted it and returned it to the max           11:16 PM, 21st Jan                     hi                    It seems unethical to ask           11:16 PM, 21st Jan                     hi                    Amd they gofted 2 weeks back. May b they have purchased it warlier or they do not have the receipt stil           11:17 PM, 21st Jan                     hi                    Earlier*           11:17 PM, 21st Jan                   Mohd                   Sorry the return policy is available only for 14 days from purchasing the item           11:18 PM, 21st Jan                     hi                    Pk           11:18 PM, 21st Jan                     hi                    Ok           11:19 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           11:19 PM, 21st Jan                   Mohd                   Happy to assist you           11:21 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008774