Subject: Ticket Assigned - Conversation with nadeem raja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 19:02:20 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeem raja nadeem raja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadeem raja Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508513779 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  I have given order few days back and today i saw the order history as it is shows that it os delivered Customer:  Whereas i have not collected this order Agent:  Could you please share your order number so that I can assist you further? Customer:  6263227573 Agent:  Please allow me to check it for you.  Customer:  Thanx Agent:  It is showing that pick up completed on 14/01/2021 Customer:  How it has been picked up Customer:  Dnt u check iqama Agent:  we  request you to kindly check with your family if anyone has picked it up ? Customer:  No one has picked it up Customer:  From my family Agent:  we apologies for the inconvenience you faced. Agent:  Please allow us time to work on the issue Customer:  How much time it will take Agent:  we will get back to you on [email-masked] within 24-48 hours Customer:  Ok thank Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Waiting since morning. When u will resolve Agent:  we are working on it already. Customer:  How much time u will take Agent:  please allow us some time to get it done. Customer:  Ok Agent:  thanks for cooperation. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nadeem, Thank you for contacting us. My name is Yazid How may I help you? Customer:  I m contacting from last 2 days about my order. And i m told that plz allow us sometime to get it done... may i come to know how much time you will take yo resolve the matter Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Sure Agent:  We have checked I can see the issue has been escalated and we request to allow us sometime to get this fixed and we appreciate your patience. Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:46 PM, 21st Jan                   Mohd                   Hi Nadeem, My name is Mohd Thank you for contacting us. How may I help you?           10:48 PM, 21st Jan                     nadeem raja                    What about my order           10:51 PM, 21st Jan                   Mohd                   Are we still connected?           10:51 PM, 21st Jan                     nadeem raja                    What           10:51 PM, 21st Jan                     nadeem raja                    What is the status           10:51 PM, 21st Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:51 PM, 21st Jan                     nadeem raja                    Yup           10:52 PM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  Our team is working on your issue           10:53 PM, 21st Jan                   Mohd                   if there is new we will inform you via email.           10:53 PM, 21st Jan                     nadeem raja                    How much time it will take           10:53 PM, 21st Jan                   Mohd                   We are trying to solve it asap  and will inform you accordingly           10:54 PM, 21st Jan                     nadeem raja                    You have already taken 3 days           10:55 PM, 21st Jan                     nadeem raja                    What is so complex           10:55 PM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:55 PM, 21st Jan                     nadeem raja                    Is there any timeline for such process or not           10:55 PM, 21st Jan                   Mohd                   We can not give any timeline but we can say that it will be soon           10:56 PM, 21st Jan                     nadeem raja                    From last 3 days i m getting this msg.           10:57 PM, 21st Jan                     nadeem raja                    Sooon           10:57 PM, 21st Jan                     nadeem raja                    Thats y i m asking....           10:57 PM, 21st Jan                   Mohd                   We are so sorry for the late           10:58 PM, 21st Jan                   Mohd                   but still we are working on your case to solve it           10:58 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           10:59 PM, 21st Jan                     nadeem raja                    I dnt require sorry for this petty minor thing. But there should be some system to resolve such matters.           11:00 PM, 21st Jan                   Mohd                   We will soon revert to you.           11:01 PM, 21st Jan                     nadeem raja                    Ok let c..           11:01 PM, 21st Jan                   Mohd                   Happy to assist you           11:02 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008733