Subject: Ticket Assigned - Conversation with mumtaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 18:14:05 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mumtaz mumtaz                    Customer:  Thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mumtaz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:01 PM, 21st Jan                   Mohd                   Hi Mumtaz, My name is Mohd, Thank you for contacting us. How may I help you?           10:02 PM, 21st Jan                     mumtaz                    Hi for Order #6261916082 i placed the return request 8 days ago but no one has come to collect it yet           10:02 PM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:02 PM, 21st Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:03 PM, 21st Jan                     mumtaz                    Sure           10:03 PM, 21st Jan                   Mohd                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:07 PM, 21st Jan                     mumtaz                    Ok thank you           10:07 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           10:09 PM, 21st Jan                   Mohd                   Happy to assist you           10:13 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008606