Subject: Ticket Assigned - Conversation with shimaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 17:47:21 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shimaa shimaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shimaa Bot:  Hi Shimaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6258295561 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536005793 Bot:  Please wait while we transfer you to an agent Agent:  
 Hi Shimaa, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  My order status is being verifying the paymrnt Customer:  I ordered it 3 days ago Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We'd like to confirm you that order under the order id 6258295561 has not been placed successfully as the payment from bank used has been unsuccessful. Agent:  Please note that the transaction has not been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How sat
 isfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shimaa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0536005793 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  536005793 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6264064 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6264064944 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:
   Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:26 PM, 21st Jan                   Mohd                   Hi Shima,My name is Mohd, Thank you for contacting us. How may I help you?           09:27 PM, 21st Jan                     shimaa                    My last order was processing 2 days ago and then its status became placed           09:28 PM, 21st Jan                     shimaa                    Why           09:28 PM, 21st Jan                     shimaa                    I ordered it 10 days ago           09:29 PM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:29 PM, 21st Jan                     shimaa                    And i paid it           09:29 PM, 21st Jan                     shimaa                    So ?           09:29 PM, 21st Jan                   Mohd                   Can you wait for a while so that 
 i can check and assist you?           09:30 PM, 21st Jan                     shimaa                    Ok           09:30 PM, 21st Jan                   Mohd                   As we can see that your order is ready for collection on store           09:32 PM, 21st Jan                   Mohd                   you can visit the store with your personal ID and Order ID           09:32 PM, 21st Jan                   Mohd                   Are we still connected?           09:34 PM, 21st Jan                     shimaa                    Yes           09:38 PM, 21st Jan                   Mohd                   As we can see that your order is ready for collection on store           09:38 PM, 21st Jan                     shimaa                    Why personal id           09:38 PM, 21st Jan                   Mohd                   This is just for identifying the correct customer and to secure the orders from wrong collections           09:39 PM, 21st Jan                   Mohd             
       Is there any thing else i can assist you?           09:40 PM, 21st Jan                     shimaa                    Ok           09:42 PM, 21st Jan                     shimaa                    But r u sure that the order is ready now to be collected           09:42 PM, 21st Jan                   Mohd                   As per the system we see that your order is ready for collection           09:43 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           09:43 PM, 21st Jan                     shimaa                    I will go now           09:44 PM, 21st Jan                     shimaa                    To get my order           09:44 PM, 21st Jan                   Mohd                   Happy to assist you           09:44 PM, 21st Jan                     shimaa                    Why the status in my application is not changed           09:45 PM, 21st Jan                   Mohd                   Sorry it is technical problem
            09:45 PM, 21st Jan                     shimaa                             09:46 PM, 21st Jan                     shimaa                    Ok           09:47 PM, 21st Jan                   Mohd                   Happy to assist you           09:47 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008547