Subject: Ticket Assigned - Conversation with juweriya rafi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 17:03:52 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juweriya rafi juweriya rafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  juweriya rafi Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567576267 Bot:  Please wait while we transfer you to an agent Customer:  Waiting... Agent:  Hi Juweriya, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hiii Customer:  IMAGE Customer:  I had ordered these and I got just one... Customer:  Its supposed to come as a pair Agent:  Could you please share your order number so that I can assist you further? Customer:  6265669764 Customer:  I have to exchange some items due to size difference also? Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay sure Agent:  We sincerely apologize for any inconvenience caused to you,however  Please be assured as we have now escalated this issue to our concerned team they will get back to you on your email id . Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Juweriya, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Juweriya, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I would like to exchange few things..... Agent:  Could you please share your order id so that I can assist you further. Customer:  My order no. Is 6265669764 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay ?? Agent:  We would like to inform you that as we cna see that the items was from slpash so these days there is no exchange but you can return the items Customer:  I had talked with another agent about an error with my order.....With that I wanted to include exchange of fee items Customer:  No exchange?? Customer:  Can I return? Agent:  yes you can return the items during 14 days from the delivery daate Customer:  Okay then...When would you guys be coming for the return? Agent:  within 3-5 days Customer:  I cant take anything instead of the Item I want to return?? Would that be possible?? Agent:  could you please elaborate your concern Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I have to return 3 items from my list! 2 crop tops and a pant. Customer:  IMAGE Customer:  Also this was supposed to come as a pair it came as a single piece Agent:  Hi Juweriya, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I Customer:  Have to return 2 crop tops and a pant Customer:  IMAGE Customer:  This was supposed to come as a pair but it came as a single piece Agent:  Please accept our apologise for inconvenience caused. Agent:  Could you please share your order id so that I can assist you further. Customer:  Yeah sure?? Customer:  6265669764 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ?? Agent:  We would like to inform you that the return request for the item has been placed Agent:  do you have any other query ??? Customer:  The piece that came as a single piece?? Customer:  What about that? Customer:  Very slow response?☹ Agent:  Please accept our apologise for inconvenience caused. Customer:  ???? Agent:  the return request was for the item and the item is 2 pieces so the refund will be for both Customer:  Ohh you wont be bringing another piece...I have to return that as well?? Customer:  Is there no way I can exchange??? Because I just have a size difference? Agent:  we are really sorry we can not provide 2 delivery for one order Agent:  do you have any other query could i assist you with  ??? Customer:  Ohh is that the problem.....Umm Its okayy Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Okay how much is the refund? Bot:  Rate our Customer Service Agent Customer:  ???? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:33 PM, 21st Jan                     juweriya rafi                    I had written my complain twice on te           08:34 PM, 21st Jan                     juweriya rafi                    Twice on the return....and the guy came and refunded only one thinģ           08:34 PM, 21st Jan                   Mohd                   Hi Juweriya, My name is Mohd, Thank you for contacting us. How may I help you?           08:35 PM, 21st Jan                     juweriya rafi                    I wanted to return 3 items more           08:35 PM, 21st Jan                     juweriya rafi                    I have written my complain twicee           08:35 PM, 21st Jan                     juweriya rafi                    For return of clothes           08:35 PM, 21st Jan                     juweriya rafi                    And just now the guy came and took just one item off the list           08:35 PM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:36 PM, 21st Jan                     juweriya rafi                    I want to return a few things that I ordered today           08:36 PM, 21st Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:36 PM, 21st Jan                     juweriya rafi                    6265669764           08:37 PM, 21st Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           08:38 PM, 21st Jan                     juweriya rafi                    Sure           08:38 PM, 21st Jan                   Mohd                   Do you want to return Lightly Padded T-Shirt Bra with Lace Detail - Set of 2           08:38 PM, 21st Jan                     juweriya rafi                    Yes i just returned that Item.....           08:38 PM, 21st Jan                     juweriya rafi                    I have to return some other things as well           08:39 PM, 21st Jan                   Mohd                   Kindly inform us the full name of the item so that we can create n return request for these items           08:39 PM, 21st Jan                     juweriya rafi                    I spoke to an agent named yahya....And I told him that I wanted to return 3 more items           08:39 PM, 21st Jan                     juweriya rafi                    Okayy           08:39 PM, 21st Jan                     juweriya rafi                    S           08:39 PM, 21st Jan                     juweriya rafi                    Can I exchange some items ??           08:41 PM, 21st Jan                     juweriya rafi                             08:43 PM, 21st Jan                     juweriya rafi                             08:43 PM, 21st Jan                   Mohd                   Only these two items ?           08:44 PM, 21st Jan                   Mohd                   or any other else?           08:44 PM, 21st Jan                     juweriya rafi                    Yess waitt           08:46 PM, 21st Jan                     juweriya rafi                             08:46 PM, 21st Jan                     juweriya rafi                    These 3           08:46 PM, 21st Jan                     juweriya rafi                    Can I exchange some other items instead of these??           08:46 PM, 21st Jan                   Mohd                   Can you wait for a while so that i can create and assist you?           08:46 PM, 21st Jan                   Mohd                   Sorry we can only return and refund           08:47 PM, 21st Jan                   Mohd                   exchange is not available right now in Spalsh           08:47 PM, 21st Jan                   Mohd                   Can we create return request for return and refund?           08:47 PM, 21st Jan                     juweriya rafi                    Yeah sure           08:48 PM, 21st Jan                     juweriya rafi                    Just one thing           08:48 PM, 21st Jan                   Mohd                   yes please           08:48 PM, 21st Jan                     juweriya rafi                    Can I get my refund as money           08:48 PM, 21st Jan                   Mohd                   Sorry the refund will be added to your my credit           08:49 PM, 21st Jan                   Mohd                   in your centrepoint account           08:49 PM, 21st Jan                     juweriya rafi                             08:49 PM, 21st Jan                     juweriya rafi                    I did not get the money for the return I did           08:49 PM, 21st Jan                     juweriya rafi                    But why?           08:50 PM, 21st Jan                     juweriya rafi                    I dint even create my centrepoint account           08:50 PM, 21st Jan                   Mohd                   The refund will take 3-10 days from picking up date           08:50 PM, 21st Jan                   Mohd                   You have your account on this email [email-masked]           08:51 PM, 21st Jan                     juweriya rafi                    Ohhh okay I checked out as guest when I placed my order           08:51 PM, 21st Jan                     juweriya rafi                    Where am I supposed to check for credit?           08:51 PM, 21st Jan                   Mohd                   you can go to your account---my credit           08:53 PM, 21st Jan                     juweriya rafi                    Wait I'll check           08:53 PM, 21st Jan                     juweriya rafi                             08:54 PM, 21st Jan                   Mohd                   You can sign in entering your Id [email-masked]           08:55 PM, 21st Jan                   Mohd                   and password           08:55 PM, 21st Jan                     juweriya rafi                    What If I dont remember my password??           08:56 PM, 21st Jan                   Mohd                   please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address. 3. Check your registered email inbox/spam folder. 4. Click on the password reset link and change your password. 5. You can login now with your new password           08:56 PM, 21st Jan                     juweriya rafi                    Is there anyway I can get the money for the return because that would be convenient           08:57 PM, 21st Jan                   Mohd                   You can return the remaining 3 items to the nearby store           08:58 PM, 21st Jan                   Mohd                   and can get the refund as cash           08:58 PM, 21st Jan                   Mohd                   Do you want to return these 3 items to the store?           09:00 PM, 21st Jan                   Mohd                   or we create the return request?           09:00 PM, 21st Jan                     juweriya rafi                    Okay I will return those 3 items to the nearby store           09:00 PM, 21st Jan                     juweriya rafi                    What about the earlier item that I returned?           09:01 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           09:01 PM, 21st Jan                     juweriya rafi                    What about the earlier item i refunded?           09:01 PM, 21st Jan                   Mohd                   the refund will be done within 3-10 days to your my credit           09:02 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           09:02 PM, 21st Jan                     juweriya rafi                             09:02 PM, 21st Jan                     juweriya rafi                    Ohokay           09:02 PM, 21st Jan                     juweriya rafi                    Thanks           09:02 PM, 21st Jan                     juweriya rafi                    Sorry for all           09:02 PM, 21st Jan                     juweriya rafi                    Prob caused           09:02 PM, 21st Jan                   Mohd                   Happy to assist you           09:03 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008442