Subject: Ticket Assigned - Conversation with vagul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 16:38:06 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vagul vagul                    Bot:  Hi again! Bot:  Please enter your name Customer:  vagul Bot:  Hi Vagul ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7430111219 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7430111291 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:29 PM, 21st Jan                   Mohd                   Hi Vagul, My name is Mohd, Thank you for contacting us. How may I help you?           08:30 PM, 21st Jan                     vagul                    Hi dear, 7430111291 is my order           08:30 PM, 21st Jan                     vagul                    I got a message stating one of my order unit is cancelled           08:30 PM, 21st Jan                     vagul                    I wanted to cancel my complete order           08:31 PM, 21st Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           08:31 PM, 21st Jan                     vagul                    Can you assist me dear           08:31 PM, 21st Jan                     vagul                    Sure take your time           08:32 PM, 21st Jan                   Mohd                   We see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled as the item is currently out to stock.           08:33 PM, 21st Jan                   Mohd                   We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.           08:33 PM, 21st Jan                     vagul                    Ok, i understand the situation           08:34 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           08:34 PM, 21st Jan                     vagul                    I wanted to cancel this complete order           08:34 PM, 21st Jan                     vagul                    Lemme place a separate order with different items           08:35 PM, 21st Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:35 PM, 21st Jan                   Mohd                   Is there any thing else i can assist you?           08:37 PM, 21st Jan                     vagul                    Thanks for your assistance           08:37 PM, 21st Jan                   Mohd                   Happy to assist you           08:37 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008384