Subject: Ticket Assigned - Conversation with saba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 00:15:29 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saba saba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saba Bot:  Hi Saba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265184632 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591256416            04:08 AM, 21st Jan                   Mohd                   Hi Saba, Thank you for contacting us. How may I help you?           04:09 AM, 21st Jan                     saba                    Hello           04:09 AM, 21st Jan                     saba                    I placed an order on 18th of january for self pickup           04:10 AM, 21st Jan                     saba                    and still it’s not ready for pickup           04:10 AM, 21st Jan                     saba                    why??           04:10 AM, 21st Jan                   Mohd                   Could you please share your order number so that I can assist you further?           04:10 AM, 21st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           04:10 AM, 21st Jan                     saba                    6265184632           04:10 AM, 21st Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           04:11 AM, 21st Jan                     saba                    sure           04:11 AM, 21st Jan                   Mohd                   Your order is ready to shipped and will be ready for collection within 1-2 working days           04:12 AM, 21st Jan                     saba                    shipped from where??           04:12 AM, 21st Jan                   Mohd                   first the order is shipped from warehouse then delivered to store           04:13 AM, 21st Jan                     saba                    ooh I see           04:14 AM, 21st Jan                     saba                    alright           04:14 AM, 21st Jan                   Mohd                   Is there any thing else i can help you?           04:14 AM, 21st Jan                     saba                    thank you soo much           04:14 AM, 21st Jan                   Mohd                   happy to assist you.           04:15 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005852