Subject: Ticket Assigned - Conversation with maram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 23:19:13 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maram maram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  0598003477 Bot:  Please enter your name Customer:  maram Bot:  Hi Maram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264656821 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598003477            03:10 AM, 
 21th Jan                   Mohd                   Hi Maram, Thank you for contacting us. How may I help you?           03:10 AM, 21th Jan                     maram                             03:11 AM, 21th Jan                     maram                    I was supposed to receive my order on Jan 19th but it did not arrive yet           03:12 AM, 21th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           03:13 AM, 21th Jan                     maram                    My child is sleeping on a mattress for 5 days now           03:13 AM, 21th Jan                   Mohd                   The delivery date has been Re-Scheduled for 25 Jan           03:13 AM, 21th Jan                     maram                    And the status on the order is still processing           03:14 AM, 21th Jan                     maram                    No body informed me with the change in scheduling though           03:14 AM, 21th Jan            
        Mohd                   Kindly wait for 25 Jan           03:15 AM, 21th Jan                     maram                    Ok           03:15 AM, 21th Jan                   Mohd                   it will be delivered by 25 Jan           03:15 AM, 21th Jan                     maram                    Do I really have another choice ?           03:15 AM, 21th Jan                   Mohd                   Sorry,  I will be done by 25 jan           03:15 AM, 21th Jan                   Mohd                   Is there any thing else i can help you?           03:16 AM, 21th Jan                   Mohd                   happy to assist you.           03:18 AM, 21th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005826