Subject: Ticket Assigned - Conversation with reja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 20:35:52 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reja reja                    Bot:  Hi again! Bot:  Please enter your name Customer:  reja Bot:  Hi Reja ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629682502 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:20 AM, 21th Jan                   Mohd                   Hi Reja, Thank you for contacting us. How may I help you?           12:21 AM, 21th Jan                     reja                    hi           12:21 AM, 21th Jan                     reja                    i placed many orders and all of them are cancelled           12:22 AM, 21th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:22 AM, 21th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:22 AM, 21th Jan                     reja                    9629682502           12:22 AM, 21th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           12:23 AM, 21th Jan                     reja                    okayy           12:23 AM, 21th Jan                   Mohd                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.   During quality check we found out that these items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order.  ​ We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           12:25 AM, 21th Jan                     reja                    but if its like that then why is it available on ur website ?           12:26 AM, 21th Jan                     reja                    i placed 4 different orders and used two different credit cards           12:26 AM, 21th Jan                   Mohd                   Sorry We sincerely apologize for the inconvenience caused to you.           12:27 AM, 21th Jan                     reja                    and all of them got cancelled           12:27 AM, 21th Jan                     reja                    if its in bad quality it shouldnt be shown as in stock in the website           12:27 AM, 21th Jan                   Mohd                   It is technical issue we are trying to solve it           12:27 AM, 21th Jan                   Mohd                   Is there any thing else i can help you?           12:27 AM, 21th Jan                     reja                    what to do now ? i want to purchase that item           12:27 AM, 21th Jan                     reja                    will it be available in store ?           12:28 AM, 21th Jan                   Mohd                   We are not sure about this           12:29 AM, 21th Jan                   Mohd                   but you can check on store           12:29 AM, 21th Jan                     reja                    could u help me with that ?           12:29 AM, 21th Jan                   Mohd                   We are online support team  and we can not be sure  about stores           12:31 AM, 21th Jan                   Mohd                   Is there any thing else i can help you?           12:33 AM, 21th Jan                   Mohd                   happy to assist you.           12:35 AM, 21th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005691