Subject: Ticket Assigned - Conversation with muzaffar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 19:55:23 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muzaffar muzaffar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muzaffar Bot:  Hi Muzaffar ,what do you need help with? Customer:  /startOver Bot:  Hi Muzaffar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265592258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Custome
 r:  0577444392            11:40 PM, 20th Jan                   Mohd                   Hi Muzaffar, My name is Mohd Thank you for contacting us. How may I help you?           11:40 PM, 20th Jan                     muzaffar                    I want to return my order item....           11:40 PM, 20th Jan                     muzaffar                    As size isn't perfect           11:40 PM, 20th Jan                     muzaffar                    From my last orded           11:41 PM, 20th Jan                     muzaffar                    I received today           11:41 PM, 20th Jan                   Mohd                   Is the order number is 6265248886?           11:41 PM, 20th Jan                   Mohd                   Are we still connected?           11:43 PM, 20th Jan                     muzaffar                    No.. 6265592196           11:43 PM, 20th Jan                     muzaffar                    Order no. 6265592126           11:43 PM, 20th Jan              
      Mohd                   Can you please wait for a while so that i can check and assist you?           11:44 PM, 20th Jan                     muzaffar                    2 dresse i want to return           11:44 PM, 20th Jan                   Mohd                   161468173 - - Studded Applique Detail Hairpin  161509773 - - Printed Cardigan with Long Sleeves and Tie Ups           11:44 PM, 20th Jan                   Mohd                   These are the two dresses you want to return?           11:45 PM, 20th Jan                     muzaffar                    Printed cardigan with tie up           11:45 PM, 20th Jan                     muzaffar                    Yed           11:45 PM, 20th Jan                     muzaffar                    Yes           11:45 PM, 20th Jan                     muzaffar                    Or can i retrun 1 of them plzzzz           11:45 PM, 20th Jan                     muzaffar                    As its a cash on delivery. So           11:45 PM,
  20th Jan                   Mohd                   Yes you can return one of them           11:46 PM, 20th Jan                   Mohd                   tell us please which one of them you want to return           11:46 PM, 20th Jan                     muzaffar                    Ok how. Can delivery man come to collect           11:46 PM, 20th Jan                     muzaffar                    These r same dress.. I want to return 1           11:47 PM, 20th Jan                     muzaffar                    Same size 16 both r same...           11:47 PM, 20th Jan                   Mohd                   one is  Studded Applique Detail Hairpin           11:48 PM, 20th Jan                   Mohd                   second is  Printed Cardigan with Long Sleeves and Tie Ups           11:48 PM, 20th Jan                   Mohd                   which one you want to return ?           11:48 PM, 20th Jan                     muzaffar                    Second one           11:48 PM, 20th J
 an                     muzaffar                    Printed cardigan....           11:48 PM, 20th Jan                   Mohd                   okay           11:49 PM, 20th Jan                   Mohd                   Please wait           11:49 PM, 20th Jan                     muzaffar                    Ok           11:50 PM, 20th Jan                   Mohd                   Sorry we cant proceed the return request for the item           11:51 PM, 20th Jan                     muzaffar                    Ok.. Whg           11:51 PM, 20th Jan                     muzaffar                    Why....           11:51 PM, 20th Jan                   Mohd                   We request you to return it on the store           11:51 PM, 20th Jan                   Mohd                   because of some technical issues in our system           11:52 PM, 20th Jan                     muzaffar                    Ok.. But its easy for me. If u processed return request online...           11:52 PM, 20
 th Jan                     muzaffar                    Plzzzzz           11:52 PM, 20th Jan                   Mohd                   Yes,           11:52 PM, 20th Jan                     muzaffar                    Store is far away for us           11:52 PM, 20th Jan                   Mohd                   but as we informed you that we have currently some technical issues           11:53 PM, 20th Jan                   Mohd                   therefore the request is not created           11:53 PM, 20th Jan                     muzaffar                    Ok.. After few days technical problem will solved??           11:53 PM, 20th Jan                   Mohd                   or wait so that we can escalate the case           11:53 PM, 20th Jan                   Mohd                   to the concern team to fix it           11:53 PM, 20th Jan                     muzaffar                    Yes plzz sir           11:54 PM, 20th Jan                   Mohd                   Is there any
  thing else i can help you?           11:54 PM, 20th Jan                     muzaffar                    No.. Just this one....           11:54 PM, 20th Jan                     muzaffar                    Ok i will wait for case solves.... Thank you           11:54 PM, 20th Jan                   Mohd                   happy to assist you.           11:55 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005627