Subject: Ticket Assigned - Conversation with lima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 18:44:03 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lima lima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lima Bot:  Hi Lima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629363699 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529289950            10:21 PM, 20th Jan                     lima                    Helo           10:22 PM, 20th Jan                   Mohd                   Hi Lima ,My name is Mohd, Thank you for contacting us. How may I help you?           10:23 PM, 20th Jan                     lima                    Hai           10:23 PM, 20th Jan                     lima                    I was having a order from max           10:23 PM, 20th Jan                     lima                    Then when they send me what’s up and called I was at work not able to talk           10:24 PM, 20th Jan                     lima                    They called only when they reached my house and I was not at home           10:24 PM, 20th Jan                     lima                    Then they returned item even I give time to deliver the product           10:24 PM, 20th Jan                   Mohd                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (971529289950) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           10:25 PM, 20th Jan                     lima                    I am not happy the process I want the item to ship me           10:25 PM, 20th Jan                     lima                    Sorry no one called me           10:25 PM, 20th Jan                     lima                    Sorry I need same product now           10:25 PM, 20th Jan                   Mohd                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           10:26 PM, 20th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:26 PM, 20th Jan                   Mohd                   Your amount will be refunded within one week           10:26 PM, 20th Jan                     lima                    I don’t want refund send me back same request           10:29 PM, 20th Jan                     lima                    He called me ones           10:29 PM, 20th Jan                     lima                    And how he called 3 days           10:29 PM, 20th Jan                     lima                    With one call           10:29 PM, 20th Jan                     lima                    I have complaint against him           10:29 PM, 20th Jan                     lima                    Whatsupp calls I can’t receive           10:29 PM, 20th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you but but now we cant return the order           10:30 PM, 20th Jan                   Mohd                   We can only refund the amount           10:30 PM, 20th Jan                     lima                    I don’t want apologise I ordered a. Toy for my girls birthday           10:30 PM, 20th Jan                     lima                    I need it           10:31 PM, 20th Jan                     lima                    I can show this msg and I told me same           10:31 PM, 20th Jan                     lima                    Why nit called before delivery to tell when u will come           10:31 PM, 20th Jan                     lima                    I need some one higher management to resolve the issue           10:32 PM, 20th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:34 PM, 20th Jan                   Mohd                   Are we still connected?           10:37 PM, 20th Jan                     lima                    Yes           10:38 PM, 20th Jan                     lima                    I am unhappy with max response abs delivery process           10:40 PM, 20th Jan                   Mohd                   We are truly sorry with this but as we can do only refund  and your refund will be done within week           10:41 PM, 20th Jan                   Mohd                   Is there any thing else i can help you?           10:41 PM, 20th Jan                   Mohd                   happy to assist you.           10:43 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005520