Subject: Ticket Assigned - Conversation with imran kazi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 18:34:19 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with imran kazi imran kazi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  imran kazi Bot:  Hi Imran Kazi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966530999003            10:22 PM, 20th Jan                   Mohd                   Hi Imran ,My name is Mohd, Thank you for contacting us. How may I help you?           10:23 PM, 20th Jan                     imran kazi                    I had ordered 2 watches of casio sheen... But both are not working...           10:24 PM, 20th Jan                     imran kazi                    Order number 6249978543           10:24 PM, 20th Jan                     imran kazi                    I want centerpoint to either replace it or repair it           10:25 PM, 20th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:25 PM, 20th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:25 PM, 20th Jan                   Mohd                   Sorry this Order exceeded the 14 days return policy. the items can not be returned now           10:28 PM, 20th Jan                   Mohd                   Is there any thing else i can help you?           10:29 PM, 20th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:34 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005498