Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 17:38:27 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505595213 Bot:  Please wait while we transfer you to an agent Customer:  Hi i cancel an order but I didn’t receive my shukran balance Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi i cancel an order but I didn’t receive my shukran balance Agent:  Could you please share your order number so that I can assist you further? Customer:  9626962475 Agent:  Please allow me to check it for you.  Customer:  Ok Agent:  I would like to inform you that your shukran points will be automatically reverted back after 14 days. Agent:  from the date of cancellation. Customer:  Ohh ok Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:16 PM, 20th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:20 PM, 20th Jan                     hi                    Hi, i order a shirt 15 days before. But still I didn’t get my Shukran’s back           09:21 PM, 20th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:22 PM, 20th Jan                   Mohd                   Can you please share the order number           09:22 PM, 20th Jan                   Mohd                   so that i can further assist you           09:22 PM, 20th Jan                     hi                    9626962475           09:23 PM, 20th Jan                   Mohd                   Please wait for a while           09:23 PM, 20th Jan                     hi                    Ok           09:25 PM, 20th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and  to assist you in resolving this concern.           09:30 PM, 20th Jan                     hi                    Thanks           09:31 PM, 20th Jan                   Mohd                   Is there any thing else i can help you?           09:33 PM, 20th Jan                   Mohd                   Happy to assist you.           09:38 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005374