Subject: Ticket Assigned - Conversation with syeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 22:14:10 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syeda syeda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syeda Bot:  Hi Syeda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take 
 an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559890802            01:56 AM, 20th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:56 AM, 20th Jan                     syeda                    hi           01:56 AM, 20th Jan                     syeda                    would like to know how can i change the shukran number on the centerpoint           01:57 AM, 20th Jan                   
 Mohd                   Do you want to change Shukran card no?           01:57 AM, 20th Jan                     syeda                    yes           01:58 AM, 20th Jan                     syeda                    Hello Mohd r u there           01:59 AM, 20th Jan                   Mohd                   Yes,           02:01 AM, 20th Jan                   Mohd                   Kindly wait for a while so that we can further assist you           02:01 AM, 20th Jan                     syeda                    k           02:01 AM, 20th Jan                   Mohd                   As we can see that your account is linked with the card no 1800000210353084  do you want to delink this card and link with another card?           02:03 AM, 20th Jan                     syeda                    yes           02:06 AM, 20th Jan                   Mohd                   Your card has been delinked successfully           02:07 AM, 20th Jan                   Mohd                   Is there any else
  i can help you?           02:07 AM, 20th Jan                     syeda                    How should link my new card           02:08 AM, 20th Jan                   Mohd                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           02:09 AM, 20th Jan                   Mohd                   Is there any else i can help you?           02:11 AM, 20th Jan                   Mohd                   Happy to assist you           02:13 AM, 20th Jan                            
               View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002620