Subject: Ticket Assigned - Conversation with yahya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 23:54:20 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yahya yahya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yahya Bot:  Hi Yahya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263265303 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596633962            03:47 AM, 17th Jan                   Mohd                  
  Hi, Thank you for contacting us. How may I help you?           03:48 AM, 17th Jan                     yahya                    Hi           03:48 AM, 17th Jan                     yahya                    Status of my order has gone back to recieved from processing           03:49 AM, 17th Jan                     yahya                    I ordered on 12 January and it's going to be 17 January           03:49 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           03:49 AM, 17th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           03:50 AM, 17th Jan                     yahya                    6263265303           03:50 AM, 17th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           03:50 AM, 17th Jan                     yahya                    Sure           03:50 AM, 17th Jan   
                   yahya                    I ordered from max on the same day and received it already           03:51 AM, 17th Jan                   Mohd                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           03:51 AM, 17th Jan                     yahya                    But i haven't received any notification           03:52 AM, 17th Jan                     yahya                    Should i go to the store tomorrow morning           03:52 AM, 17th Jan                   Mohd                   And we are sorry that you could not get the notification to collect the item due to technical issues           03:52 AM, 17th Jan                   Mohd                   you can go to the store tomorrow morning           03:52 AM, 17th Jan                     yahya                    Thanks           03:53 AM, 17th Jan                   Mohd                   
 Happy to assist you.           03:54 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993020