Subject: Ticket Assigned - Conversation with rubel miah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 23:35:25 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rubel miah rubel miah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rubel miah Bot:  Hi Rubel Miah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264659974 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966507646449 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Dear Sir,I want to cancel my order. Customer:  6264659974 Customer:  Are you listening me? Agent:  Can you wait for a while so that i can check and assist you? Customer:  OK.dear Sir. Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.. Agent:  Is there any thing else i can assist you? Customer:  Please you inform courier person Customer:  You tell him the order has been cancelled. Agent:  okay Agent:  Is there any thing else i can assist you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rubel Miah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264659974 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:10 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           03:11 AM, 17th Jan                     rubel miah                    Mohd           03:12 AM, 17th Jan                     rubel miah                    I ordered on cash on delivery. If the item has problem. How can i return it?           03:13 AM, 17th Jan                   Mohd                   You can return it by creating online return request           03:13 AM, 17th Jan                   Mohd                   no by visiting any nearby store           03:13 AM, 17th Jan                     rubel miah                    When give my refund?           03:14 AM, 17th Jan                     rubel miah                    Suppose, today I created return. He takes my item but money?           03:15 AM, 17th Jan                   Mohd                   After creating the return request it will take 3-5 days to collect the item and           03:15 AM, 17th Jan                     rubel miah                    Money           03:16 AM, 17th Jan                   Mohd                   after collection  it will take 3-7  days to refund           03:16 AM, 17th Jan                     rubel miah                    How to give. Cash or credit?           03:16 AM, 17th Jan                     rubel miah                    Because i ordered cash on delivery.           03:17 AM, 17th Jan                   Mohd                   My credit           03:17 AM, 17th Jan                     rubel miah                    If i go to nearest store.will they payment cash?           03:18 AM, 17th Jan                     rubel miah                    Suppose, i give my item today in the nearest store.when they give my money?           03:21 AM, 17th Jan                   Mohd                   you can ask them for cash           03:21 AM, 17th Jan                     rubel miah                    Give at once?           03:21 AM, 17th Jan                   Mohd                   yes           03:23 AM, 17th Jan                     rubel miah                    Thanks dear           03:23 AM, 17th Jan                     rubel miah                    Give some information about my product           03:23 AM, 17th Jan                     rubel miah                    6264659974           03:23 AM, 17th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           03:24 AM, 17th Jan                     rubel miah                    I ordered for three trolleys. But i don’t know size?           03:24 AM, 17th Jan                     rubel miah                    Please check it size.           03:24 AM, 17th Jan                     rubel miah                    Large, medium, small?           03:26 AM, 17th Jan                   Mohd                   Kindly tell us the item name           03:30 AM, 17th Jan                   Mohd                   161206422 - - IT Textured Hard Case Luggage Bag  161342670 - - Duchini Textured Travel Hard Case with Retractable Handle   161204897 - - IT Hard Case Printed Luggage Bag with 360 Spinner Wheels           03:30 AM, 17th Jan                     rubel miah                    OK           03:30 AM, 17th Jan                   Mohd                   which one           03:30 AM, 17th Jan                     rubel miah                    161206422?           03:31 AM, 17th Jan                   Mohd                            03:32 AM, 17th Jan                   Mohd                   you can find all the details here in image           03:32 AM, 17th Jan                     rubel miah                    Sir I don’t know it           03:32 AM, 17th Jan                     rubel miah                    Please you tell size.L,M,S.           03:33 AM, 17th Jan                   Mohd                   it is large size           03:34 AM, 17th Jan                     rubel miah                    Good           03:34 AM, 17th Jan                   Mohd                   Happy to assist you.           03:35 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993006