Subject: Ticket Assigned - Conversation with shailika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 22:04:08 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shailika shailika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shailika Bot:  Hi Shailika ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551919678            01:56 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:56 AM, 17th Jan                     shailika                    Hi           01:57 AM, 17th Jan                     shailika                    I would like to to know about the return process           01:57 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:57 AM, 17th Jan                     shailika                    If I'll place an order online we can return to the store or I have to returna request online only           01:58 AM, 17th Jan                     shailika                    Till. Now didn't place the order. I was about to place the the order. But before ghat I would like to know these things           01:58 AM, 17th Jan                   Mohd                   You can return online as well as on store           01:59 AM, 17th Jan                     shailika                    Only home delivery option available, no pick up from nearest store option available           01:59 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           01:59 AM, 17th Jan                     shailika                    Okay if I would to retirn then I can go any store of amx           01:59 AM, 17th Jan                     shailika                    Deira city center max as well           01:59 AM, 17th Jan                   Mohd                   Both are available           01:59 AM, 17th Jan                   Mohd                   Yes you can go any store           01:59 AM, 17th Jan                     shailika                    Both are available. But then I didn't g set the option.           01:59 AM, 17th Jan                     shailika                    I have to sign in then I'll get that option           02:00 AM, 17th Jan                   Mohd                   Yes           02:00 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           02:00 AM, 17th Jan                     shailika                    I chose continue as a guest I got only hone delivery option           02:00 AM, 17th Jan                   Mohd                   You can buy using both home delivery and click and collect           02:01 AM, 17th Jan                   Mohd                   Happy to assist you.           02:03 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992943