Subject: Ticket Assigned - Conversation with jennylyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 21:56:42 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jennylyn jennylyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  jennylyn Bot:  Hi Jennylyn ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-1
 5 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597461479            01:35 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:36 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?        
    01:36 AM, 17th Jan                   Mohd                   How may I help you?           01:36 AM, 17th Jan                     jennylyn                    how to i get my money? becouse i return my order           01:37 AM, 17th Jan                     jennylyn                    i dont have any of cridet card.           01:38 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:38 AM, 17th Jan                   Mohd                   Are we still connected?           01:40 AM, 17th Jan                     jennylyn                    #8226372744           01:41 AM, 17th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:42 AM, 17th Jan                     jennylyn                    yes           01:42 AM, 17th Jan                   Mohd                   t will take us 2 - 3 business days from the time we receive your retu
 rn to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid will be refunded  to your My credit in your application within 3-7 working days.-           01:44 AM, 17th Jan                     jennylyn                    but i dont have credit card           01:46 AM, 17th Jan                   Mohd                   It is not credit card but it is my credit wallet in your centrepoint application           01:47 AM, 17th Jan                     jennylyn                    i dont have,           01:47 AM, 17th Jan                   Mohd                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:47 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           01:48 AM, 17th Jan 
                     jennylyn                    if i order again, i get my refund?           01:50 AM, 17th Jan                   Mohd                   Kindly explain your concern           01:51 AM, 17th Jan                     jennylyn                    i aant to get my koney back           01:52 AM, 17th Jan                     jennylyn                    i want to get my money back           01:53 AM, 17th Jan                   Mohd                   Yes, it will be come back within a week           01:53 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           01:53 AM, 17th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:56 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/199
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