Subject: Ticket Assigned - Conversation with dixon michael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 21:44:43 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dixon michael dixon michael                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dixon michael Bot:  Hi Dixon Michael ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336409495            01:28 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:29 AM, 17th Jan                     dixon michael                    I would like to know about refund update           01:31 AM, 17th Jan                     dixon michael                    I haven’t received yet           01:31 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:31 AM, 17th Jan                     dixon michael                    Would like to know is my refund is processed or not           01:31 AM, 17th Jan                     dixon michael                    Ok           01:32 AM, 17th Jan                     dixon michael                    7423517495           01:34 AM, 17th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:34 AM, 17th Jan                     dixon michael                    Fine           01:34 AM, 17th Jan                     dixon michael                    Sure           01:34 AM, 17th Jan                   Mohd                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:35 AM, 17th Jan                   Mohd                   And your refund will be done soon within one week           01:36 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           01:36 AM, 17th Jan                   Mohd                   Are we still connected?           01:38 AM, 17th Jan                     dixon michael                    Ok           01:38 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           01:39 AM, 17th Jan                     dixon michael                    Part of my refund will be credited to my credit           01:39 AM, 17th Jan                     dixon michael                    How           01:39 AM, 17th Jan                     dixon michael                    Can i use them           01:40 AM, 17th Jan                   Mohd                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:40 AM, 17th Jan                   Mohd                   Happy to assist you.           01:44 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992926