Subject: Ticket Assigned - Conversation with nithila manikandan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 21:21:24 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nithila manikandan nithila manikandan                    Bot:  Hi again! Bot:  Please enter your name Customer:  nithila manikandan Bot:  Hi Nithila Manikandan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  مرحبا معك يحيى ...... يسعدني مساعدتك Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi.. i returned some dresses and seeking for my refund Customer:  I returned on 25th November Customer:  My order no. 8216162366 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that there is a damage in the system please give us sometime Customer:  Ok sure Agent:  could you please contact us after some times till the fix the system Customer:  Ok Agent:  see you after 30 minutes Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nithila Manikandan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Nithila, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  I want to know my refund status Customer:  My order no. 8216162366 Agent:  Thank you for information. Please allow me a moment to fetch the order details for you. Customer:  Ok Agent:  Thank you for waiting. I really appreciate your patience. Agent:  May I know, have you returned the items? Customer:  S.. 25th November i returned it Agent:  Can you pelase provide the return slip? Customer:  That guy didn't gave slip.. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  We regret for the inconvenience caused to you. Customer:  He collected my items and gone Customer:  I ha Agent:  We request you to please contact the courier person who you returned and please ask for the return slip or tracking number, so that we can forward for further investigation. Customer:  Ok sure.. i ll contact that person Agent:  Thank you for understanding and cooperation. Agent:  Is there anything else I can help you with? Customer:  From centre point i received email.. this is return order no. Customer:  1000212790 Customer:  Could u check now?? Agent:  This is the request number. Customer:  Oh Customer:  Ok.. i ll contact the person Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Thank u Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nithila Manikandan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nithila, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi.. i want to enquire about my refund.. Agent:  please tell the order number ? Customer:  My order no. 8216162366 Agent:  I can see that the order was not picked back. Agent:  Have you returned the items ? Customer:  I returned my order on 25th November Agent:  to the courier team on 25 november ? Agent:  Let me escalate the issue to the concern team. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  He didn't gave any return receipt.. he said due to corona there is no slip.. so he took picture of my return items and got signature in one app Customer:  Yes escalate Agent:  No problem let me forward the issue so that it can be resolved soon. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ok.. ASAP Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nithila Manikandan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Nithila, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Hi.. i want to know about my refund status Customer:  My order no. 8216162366 Customer:  I didn't received any receipt while returning the items.. from ur team alredy they have escalated the issue.. Customer:  And i received email too.. at 6th dec.. so wanna know about my refund Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok sure Agent:  May I request you to please confirm to me that you have returned all the below mentioned items. Agent:  Juniors Print Sleepsuit with Round Neck and Long Sleeves   Juniors Striped Closed Feet Sleepsuit with Baseball Embroidery  Juniors Printed Sleepsuit - Set of 3 Customer:  S.. confirm Customer:  I returned all Agent:  If possible can you please confirm us that under which tracking id you returned your item. Customer:  Tracking id? Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  I got confirmation email from centre to return the items.. and the guy came and collected the items and said due to corona there is no receipt so he got signature of my husband in one application Customer:  Sure Agent:  Please note for your refund amount, we have escalated the issue to the relevant team and will get back to you as soon as possible. Agent:  Please allow us some time to work and get this issue fixed for you. Agent:  It was a pleasure to assist you. Thank you for contacting us. Customer:  But already ur team escalated the issue on 6th dec.. i received confirmation email also.. its almost a week now Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nithila Manikandan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:07 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:07 AM, 17th Jan                     nithila manikandan                    Hi.. i would like to know about my refund money           01:09 AM, 17th Jan                     nithila manikandan                             01:09 AM, 17th Jan                     nithila manikandan                             01:09 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:09 AM, 17th Jan                     nithila manikandan                    Pls find the attached images for reference           01:10 AM, 17th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:10 AM, 17th Jan                     nithila manikandan                    Sure           01:11 AM, 17th Jan                   Mohd                   The refund amount of 9.58 KWD for order ID 8216162366, has been processed from our side to your credit card under the transaction ID 169999990033779603.           01:12 AM, 17th Jan                   Mohd                   Kindly check your account           01:13 AM, 17th Jan                   Mohd                   You can also confirm from your bank  under the transaction ID 169999990033779603.           01:13 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           01:13 AM, 17th Jan                     nithila manikandan                    But still i didn't received my money           01:14 AM, 17th Jan                     nithila manikandan                    Ok.. let me check with bank           01:14 AM, 17th Jan                   Mohd                   Are we still connected?           01:19 AM, 17th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:21 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992902