Subject: Ticket Assigned - Conversation with hamdan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 20:58:14 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamdan hamdan                    Bot:  Hi again! Bot:  Please enter your name Customer:  hamdan Bot:  Hi Hamdan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263460334 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:45 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           12:46 AM, 17th Jan                     hamdan                    Yes
   on January 12 i placed an order           12:46 AM, 17th Jan                     hamdan                    But accidentally i gave wrong number           12:46 AM, 17th Jan                     hamdan                    I instantly called Max helpline and got it updated           12:47 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:47 AM, 17th Jan                     hamdan                    But today when it was delievery day and i tracked my order it says wrong phone number           12:47 AM, 17th Jan                     hamdan                    6263460334           12:47 AM, 17th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           12:48 AM, 17th Jan                     hamdan                    I have been calling daily like 6 times a day to confirm that my new number is updTed with courier company or not?           12:
 48 AM, 17th Jan                     hamdan                    Ok           12:48 AM, 17th Jan                   Mohd                   Did you give us the correct number?           12:50 AM, 17th Jan                     hamdan                    Yes i gave them the number           12:51 AM, 17th Jan                   Mohd                   The registered number is 966581217965           12:51 AM, 17th Jan                     hamdan                    New number is 0591724981           12:51 AM, 17th Jan                   Mohd                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:51 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           12:51 AM, 17th Jan                     hamdan                    Daily i called and helpline told me its updated with us and courier team aswell           12:52 AM, 17th Jan                     ham
 dan                    And now you are telling me you forwarded my query           12:52 AM, 17th Jan                     hamdan                    I am not getting help from past 5 days.           12:53 AM, 17th Jan                     hamdan                    So disappointed           12:54 AM, 17th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:54 AM, 17th Jan                     hamdan                    The issue is I am not getting any confirmed answer that am i going to get my shipment or not           12:55 AM, 17th Jan                   Mohd                   Our courier partner will contact you  soon after updating your phone number           12:56 AM, 17th Jan                     hamdan                    Ok thankyou           12:57 AM, 17th Jan                     hamdan                    I hope it does           12:57 AM, 17th Jan                   Mohd                   Happy to assist you.       
     12:57 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992885