Subject: Ticket Assigned - Conversation with len
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 20:57:28 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with len len                    Bot:  Hi again! Bot:  Please enter your name Customer:  len Bot:  Hi Len ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502465431            12:45 AM, 17th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           12:45 AM, 17th Jan                     len                    Can i change the items in another store?           12:47 AM, 17th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:48 AM, 17th Jan                     len                    I buy in dammam but i need change in qatif city mall if ok?           12:48 AM, 17th Jan                     len                    Jeans           12:48 AM, 17th Jan                   Mohd                   did you buy online?           12:50 AM, 17th Jan                   Mohd                   or from store?           12:50 AM, 17th Jan                     len                    No in store in dammam yesterday           12:50 AM, 17th Jan                     len                    But size is big i need change but the nearest store here qatif city mall if ok to change here           12:51 AM, 17th Jan                   Mohd                   Sorry we are support team for online purchases           12:52 AM, 17th Jan                   Mohd                   We can not help you in store purchases           12:53 AM, 17th Jan                     len                    But ok to change onother store?           12:54 AM, 17th Jan                     len                    Ok thank you           12:54 AM, 17th Jan                   Mohd                   Sorry We can not help you in store purchases           12:55 AM, 17th Jan                   Mohd                   Is there any thing else i can assist you?           12:55 AM, 17th Jan                   Mohd                   Happy to assist you.           12:57 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992884