Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 20:06:28 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629048821 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506914842            11:45 PM, 16th Jan                     ahmed                    Ok  
          11:46 PM, 16th Jan                     ahmed                    Hey           11:49 PM, 16th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:49 PM, 16th Jan                     ahmed                    Please I ordered an order           11:50 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:50 PM, 16th Jan                     ahmed                    And received an email that the order has been shipped           11:50 PM, 16th Jan                     ahmed                    9629048821           11:50 PM, 16th Jan                   Mohd                   Could you please wait while I check our system           11:52 PM, 16th Jan                     ahmed                    Ok           11:52 PM, 16th Jan                     ahmed                    Why are you so late, sir?           11:55 PM, 16th Jan                 
   Mohd                   Thanks for waiting           12:01 AM, 17th Jan                     ahmed                    Urw           12:02 AM, 17th Jan                   Mohd                   We have checked and it appears that the following order number: (9629048821) was placed on (Date). Please note the delivery time frame is 2-3 business days. The tracking number for your order is: (9629048821) and you can track it here: (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0618001462&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar).           12:02 AM, 17th Jan                     ahmed                    I received an email that it's shipped           12:03 AM, 17th Jan                   Mohd                   We have checked and it appears that the following order number: (9629048821) was placed on (Date). Please note the delivery time frame is 2-3 business day. The tracking number for your order is: (
 FP011621001964) and you can track it here: (https://rb.gy/13bcjf).           12:03 AM, 17th Jan                     ahmed                    I want to know if I'll receive it now so I wait for the delivery, or tomorrow           12:04 AM, 17th Jan                   Mohd                   Our courier team will contact you as soon as possible,so please arrange delivery time with him           12:04 AM, 17th Jan                     ahmed                    When I want their number           12:05 AM, 17th Jan                   Mohd                   Is there anything else I can help you?           12:05 AM, 17th Jan                   Mohd                   You will be contacted soon.           12:05 AM, 17th Jan                     ahmed                    Ok           12:06 AM, 17th Jan                     ahmed                    Good bye           12:06 AM, 17th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wond
 erful day.           12:06 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992826