Subject: Ticket Assigned - Conversation with riyasat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 19:46:26 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riyasat riyasat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riyasat Bot:  Hi Riyasat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260408391 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530486715 Bot:  Please wait while we transfer you to an agent Agent:  Hi Riyasat   , Thank you for contacting us. This's Mohamed How may I help you? Customer:  Hello sir Customer:  Would like to know my order status Customer:  I am not able to track by tracking number as well Customer:  2 jan i had placed order still not received Agent:  Could you please share your order number so that I can assist you further? Customer:  6260408391 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure Agent:  as we have checked the order is shipped with the saudi post under this tracking number CRDSAL0142886221 Customer:  True but i am not able to get any information Customer:  When i am putting the tracking number Customer:  I didn't get any message also from saudi post Customer:  Like i use to get before Agent:  after we checked the website it showing the order is returned to the distribution office. Customer:  Why like that sur Customer:  Sir Customer:  When will i receive it Agent:  we are apologising for that we will contact the saudi post to see if they are going to deliver the order or return it . Agent:  you can also cotact them with this tracking id CRDSAL0142886221. Customer:  I stay at taif can u change delivery option. I will collect from taif store at shahar street TAIF Customer:  sir its all Arabic i will not be able to contact them Agent:  we cant change the delivery method as the order is already shipped. Customer:  I request ur kind office to contact the saudi post Customer:  And please get my order delivered soon Agent:  you will be contaced via email for updating the order status asap. Agent:  Do you have any other questions I can help you with? Customer:  Great Customer:  Thanks Customer:  Waiting for my order regards Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Riyasat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260408391 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:38 PM, 16th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:38 PM, 16th Jan                     riyasat                    Hello mr mohd can you please update me about my complaint           11:39 PM, 16th Jan                     riyasat                    I raised last week.           11:39 PM, 16th Jan                     riyasat                    Still I have nit received my order           11:40 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:40 PM, 16th Jan                     riyasat                    6260408391           11:40 PM, 16th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           11:41 PM, 16th Jan                     riyasat                    Sure           11:41 PM, 16th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:42 PM, 16th Jan                     riyasat                    Dear mr mohd hope u understand its been very long now           11:43 PM, 16th Jan                     riyasat                    Its almost 2 weeks i believe           11:43 PM, 16th Jan                     riyasat                    Never such thing happened before           11:43 PM, 16th Jan                     riyasat                    Why no           11:44 PM, 16th Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           11:44 PM, 16th Jan                     riyasat                    I mean why this time           11:44 PM, 16th Jan                     riyasat                    Ok, so till when can i expect to receive my order           11:45 PM, 16th Jan                   Mohd                   Very soon           11:45 PM, 16th Jan                   Mohd                   Now we are escalating your issue           11:45 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?.           11:45 PM, 16th Jan                     riyasat                    Thanks           11:45 PM, 16th Jan                   Mohd                   Happy to assist you.           11:45 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992794