Subject: Ticket Assigned - Conversation with kanishka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 18:50:40 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kanishka kanishka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kanishka Bot:  Hi Kanishka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628734828 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557614684            10:38 PM, 16th Jan                   Mohd             
       Hi, Thank you for contacting us. How may I help you?           10:38 PM, 16th Jan                     kanishka                    I received only one T-shirt but in order it mentioned set of 2           10:40 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:42 PM, 16th Jan                     kanishka                    9628734828           10:42 PM, 16th Jan                     kanishka                    T shirt set of 2 but I got only one           10:43 PM, 16th Jan                   Mohd                   162929669 - - Pack of 2 - Striped T-shirt with Round Neck and Cap Sleeves           10:45 PM, 16th Jan                   Mohd                   this one?           10:45 PM, 16th Jan                     kanishka                    Yes that one           10:46 PM, 16th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.         
   10:46 PM, 16th Jan                   Mohd                   We will refund you for the missing item           10:47 PM, 16th Jan                   Mohd                   after one hour           10:47 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           10:47 PM, 16th Jan                     kanishka                    Ok thanks           10:48 PM, 16th Jan                   Mohd                   Happy to assist you.           10:50 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992698