Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 18:20:39 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627060627 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563899094 Bot:  Please wait while we transfer you to an agent Agent:  Hi,
  Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628512981 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may
  take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:03 PM, 16th Jan                     hello                    I did not received one of the product from. My recent order           10:04 PM, 16th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:04 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:04 PM, 16th Jan                     hello                    9628512981           10:05 PM, 16th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:05 PM, 16th Jan                   Mohd                   After checking your order, we found out that your order has been delivered completely If you still believe that the item is missing please contact us again.  
          10:07 PM, 16th Jan                     hello                    Yes           10:09 PM, 16th Jan                   Mohd                   Can you tell us the full name of the missing item           10:09 PM, 16th Jan                     hello                    Striped tshirt with round neck and short sleev           10:11 PM, 16th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:12 PM, 16th Jan                     hello                    Sure           10:12 PM, 16th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:14 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           10:18 PM, 16th Jan                   Mohd                   As we have not received a response,
  this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:20 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992630