Subject: Ticket Assigned - Conversation with fatma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 18:00:43 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatma fatma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatma Bot:  Hi Fatma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532773626 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Yes please Customer:  I made return to my order kn 16 december and the money didn't come back to me Agent:  Could you please share your order number so that I can assist you further? Customer:  And i called last thursday and made a complain but no one follow me Customer:  6239050175 Agent:  ِAfter we checked the financial team try to refund the amount on 16/12/2020 but there was  problem with  the rfund Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  And you will be contacted via email for update.. Customer:  Ok thank you Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thank you so much Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatma ,what do you need help with? Customer:  /startOver Bot:  Hi Fatma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6239050175 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Fatma, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:46 PM, 16th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:47 PM, 16th Jan                     fatma                    Please i have a problem in my order refund           09:48 PM, 16th Jan                     fatma                    I return order and i didn't recieve money           09:48 PM, 16th Jan                     fatma                    6239050175           09:49 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:49 PM, 16th Jan                     fatma                    6239050175           09:50 PM, 16th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:50 PM, 16th Jan                     fatma                    Ok           09:50 PM, 16th Jan                   Mohd                   Please note that the refund has been processed successfully from our side for the amount (37.80 however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected efund from their side. The refund processing takes approximately 3 weeks.           09:53 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           09:55 PM, 16th Jan                     fatma                    Still the money didn't come to my account right?           09:56 PM, 16th Jan                   Mohd                   Yes,           09:57 PM, 16th Jan                   Mohd                   but it will be within the given time frame           09:57 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           09:57 PM, 16th Jan                     fatma                    Ok thank you           09:57 PM, 16th Jan                   Mohd                   Happy to assist you.           10:00 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992587