Subject: Ticket Assigned - Conversation with abubakar issah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 17:28:48 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abubakar issah abubakar issah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abubakar issah Bot:  Hi Abubakar Issah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261731099 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552617948 Bot:  Please wait while we transfe
 r you to an agent Agent:  Hi Abubakar, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abubakar Issah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261731099 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, durin
 g sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:07 PM, 16th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:08 PM, 16th Jan                     abubakar issah                    Hallo, i ordered some items and I can't get them because the delivery company you guys send it with can't come where I am           09:10 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:11 PM, 16th Jan                     abubakar issah                    6261731099           09:11 PM, 16th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:13 PM, 16th Jan                     abubakar issah                    Okay. If possible I wish it was del
 ivered by Aramex, their services are way better plus trucking           09:14 PM, 16th Jan                   Mohd                   We would like to inform you that our courier partner tried to contact you on (+966552617948  ) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           09:20 PM, 16th Jan                     abubakar issah                    They didn't even call, I was the one who called them and they said they don't have services in my location           09:22 PM, 16th Jan                     abubakar issah                    Thanks but I hope when I order it will be sent with Aramex           09:23 PM, 16th Jan                   Mohd                   We sincerely apologize for the inconvenience caused
  to you.           09:24 PM, 16th Jan                   Mohd                   But  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           09:24 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           09:24 PM, 16th Jan                     abubakar issah                    Yeah could there be an option of choosing a courier?           09:25 PM, 16th Jan                   Mohd                   No, there is not any option like that           09:27 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           09:27 PM, 16th Jan                     abubakar issah                    Okay.. Nope! Thank you for your assistance           09:28 PM, 16th Jan                   Mohd                   Happy to assist you.           09:28 PM, 16th Jan                                          View conversation in Freshcha
 t https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992524