Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 16:50:48 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:40 PM, 16th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           08:41 PM, 16th Jan                     hi                    I wanted yo know about your exchsnge policy           08:41 PM, 16th Jan                     hi                    Exvhange           08:42 PM, 16th Jan                     hi                    Exchange           08:42 PM, 16th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:42 PM, 16th Jan                     hi                    I havent ordered yet...want to confirm before i order           08:43 PM, 16th Jan                     hi                    Is it possible to exchange? In case i dont like it or it doesnt fit well..           08:44 PM, 16th Jan                     hi                    ??           08:44 PM, 16th Jan                     hi                    ???           08:45 PM, 16th Jan                   Mohd                   You can only exchange for the items form lifestyle when you received them damaged.           08:45 PM, 16th Jan                   Mohd                   and the items from shoemart when you received wrong size           08:45 PM, 16th Jan                     hi                    So no size exchange fot dresses??           08:45 PM, 16th Jan                   Mohd                   otherwise you can return and get refund           08:45 PM, 16th Jan                     hi                    In case i buy a dtrss and it doesnt fir??           08:46 PM, 16th Jan                   Mohd                   Sorry at this time there is no size exchange in dress           08:46 PM, 16th Jan                     hi                    Ok thank u           08:46 PM, 16th Jan                   Mohd                   Is there any thing else i can assist you?           08:46 PM, 16th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:50 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992444