Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 20:04:48 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Bot:  Hi again! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565884776 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Can you please check my return request status? Order# 6248628990 Customer:  I return 2 items in Dec 5th Agent:  Hi Mai, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return status. Customer:  Yes .. please advise if you have it by now Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Sure Agent:  We are truly sorry to hear that our courier team failed to pick up the items from you. Agent:  This is surely not the experience we want our customers to have when they shop with us. Customer:  That’s weird .. no one contacted me but I gave it to UPS to give it to your courier Customer:  Can you please ask him to pick it up from UPS in KAUST? Same address I put before Agent:  Please provide us with more details about your inquiry so we can further assist you. Customer:  I need someone to pick up the items from KAUST Customer:  I placed the return request in Dec 5th Customer:  Someone should’ve collected them within 10 days Customer:  Do you have my location? Agent:  We request you to please confirm us your registered mobile number. Customer:  0565884776 Agent:  Thank you for confirming me.  Agent:  Our courier partner will contact you on 0565884776 to arrange a time for collection soon. Customer:  Ok ., thank you Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mai ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I raised 2 return request for the same order and the carrier refused to collect them Customer:  I will take them to the store .. but before that, is there something I should do before going? Customer:  Please note that order is not in my account . I ordered as a guest but used the same email Agent:  Hi Mai, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us Agent:  As per the information in your Email ID your order has been on Nov 28, so that you will not be able to return from the store due to exceeded the time frame for return which is 14 days Agent:  Is there anything  else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mai ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248628990 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:41 PM, 15th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:43 PM, 15th Jan                     mai                    I raised 2 return request for the same order and the carrier refused to collect them   Please note that order is not in my account . I ordered as a guest but used the same email.  I will take them to the store .. but before that, is there something I should do before going? My order number is 6248628990           11:44 PM, 15th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           11:45 PM, 15th Jan                     mai                    Sure           11:46 PM, 15th Jan                   Mohd                   Can you tell us why the courier refused to accept the return items?           11:47 PM, 15th Jan                   Mohd                   Are we still connected?           11:49 PM, 15th Jan                     mai                    Yes           11:49 PM, 15th Jan                     mai                    So is there something I should do before going to the store to return the items?           11:50 PM, 15th Jan                   Mohd                   Can you tell us why the courier refused to accept the return items?           11:52 PM, 15th Jan                   Mohd                   so that we can further assist you?           11:52 PM, 15th Jan                     mai                    I don’t know why because I gave it to UPS and then UPS called me to tell me that center point courier refused to take it. Maybe because I put it in a bag?           11:53 PM, 15th Jan                     mai                    The shipment came in a wrap plastic( no box or bag)           11:53 PM, 15th Jan                   Mohd                   We would like to say that please wait for the another courier guy to collect the item           11:55 PM, 15th Jan                   Mohd                   because after 14 days from the order store will not accept the return items           11:56 PM, 15th Jan                     mai                    I raised the request twice and it’s been long time and I want to have my money back so I’m going to the store. Please advise if there’s something I should do before going?           11:56 PM, 15th Jan                     mai                    Is there another way other than waiting for the courier?           11:57 PM, 15th Jan                   Mohd                   just wait           11:58 PM, 15th Jan                     mai                    Please tell him to call me because he never called. I need to understand why he refuse to take the shipment           11:59 PM, 15th Jan                     mai                    I will give the shipment to UPS but I need him to call me when he arrives           11:59 PM, 15th Jan                   Mohd                   You can call 800-1111027 to collect the items           12:01 AM, 16th Jan                     mai                    When can I call them?           12:01 AM, 16th Jan                   Mohd                   As friday and Saturday are not working days, you can call them after saturday           12:03 AM, 16th Jan                     mai                    Okay           12:03 AM, 16th Jan                     mai                    Please raise a return request           12:03 AM, 16th Jan                   Mohd                   the return request is already raised           12:03 AM, 16th Jan                     mai                    Thank you           12:04 AM, 16th Jan                   Mohd                   Happy to assist you           12:04 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989993