Subject: Ticket Assigned - Conversation with sreelesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 18:57:30 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sreelesh sreelesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sreelesh Bot:  Hi Sreelesh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  553796957            10:40 PM, 15th Jan                     sreelesh                    Ok           10:41 PM, 15th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:42 PM, 15th Jan                     sreelesh                    Hello..I ordered a bean bag and got delivered today           10:42 PM, 15th Jan                     sreelesh                    But it's small in size           10:42 PM, 15th Jan                     sreelesh                    I would like to return           10:43 PM, 15th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:43 PM, 15th Jan                     sreelesh                    553796957           10:43 PM, 15th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:43 PM, 15th Jan                     sreelesh                    But I ordered with the option 'as a guest'           10:43 PM, 15th Jan                     sreelesh                    So not able to return it           10:44 PM, 15th Jan                     sreelesh                    Ya please           10:44 PM, 15th Jan                   Mohd                   Please share the order number           10:44 PM, 15th Jan                   Mohd                   it is your phone number           10:44 PM, 15th Jan                     sreelesh                    Yes           10:44 PM, 15th Jan                   Mohd                   Please share the order number           10:45 PM, 15th Jan                     sreelesh                    LM9628611477           10:45 PM, 15th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:45 PM, 15th Jan                     sreelesh                    Yes           10:45 PM, 15th Jan                   Mohd                   You can return it and got refunded           10:47 PM, 15th Jan                     sreelesh                    But I am not able to make it online           10:47 PM, 15th Jan                     sreelesh                    Becoz i ordered with the option 'as a guest'           10:47 PM, 15th Jan                     sreelesh                    I told you           10:48 PM, 15th Jan                     sreelesh                    So what's the next option to return           10:48 PM, 15th Jan                   Mohd                   Can we create the return request for you?           10:48 PM, 15th Jan                     sreelesh                    Yes please           10:48 PM, 15th Jan                   Mohd                   OKay,  please wait so that we can proceed it           10:49 PM, 15th Jan                     sreelesh                    Ok           10:49 PM, 15th Jan                   Mohd                   The return request for the item 161965518 - - Football Print Bean Bag Chair  has been created           10:51 PM, 15th Jan                   Mohd                   our courier partner will be collected the item within 3-5 working days           10:52 PM, 15th Jan                     sreelesh                    Thank you so much           10:52 PM, 15th Jan                     sreelesh                    Ok           10:52 PM, 15th Jan                     sreelesh                    Thank you           10:52 PM, 15th Jan                   Mohd                   Happy to assist you           10:52 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989894