Subject: Ticket Assigned - Conversation with samiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 21:27:07 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samiya samiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samiya Bot:  Hi Samiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to recei
 ve and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97455160807 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Samiya, Thank you for contacting us .my name is Yahya, How may I help you? Customer:  I have not recieved the refund to account Customer:  IMAGE Customer:  I have shared the bank statement Customer:  Yesterday Customer:  But no reply from centrepoint Customer:  I can see that the amount is deducted from your account Customer:  Why I am not receiving the same Customer:  Requesting you to check with bank Customer:  And verify the same Agent:  We would like to inform you that we will contact the concern team to do
  the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Ok waiting for response Customer:  Pls send a request to check with bank Customer:  Because I have already enquired but got no response. Customer:  And its already been 45 days Agent:  sure we will back to you soon Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Samiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may ta
 ke an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:18 AM, 14th Jan                     samiya                    Ok           01:18 AM, 14th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:19 AM, 14th Jan                     samiya    
                          01:19 AM, 14th Jan                     samiya                    Same refund problem           01:20 AM, 14th Jan                     samiya                    I have shared bank statement again           01:20 AM, 14th Jan                     samiya                    But no reply from your team           01:20 AM, 14th Jan                     samiya                    They are saying amount already credited           01:20 AM, 14th Jan                     samiya                    Where did it go           01:20 AM, 14th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:21 AM, 14th Jan                   Mohd                   We are working on this case           01:21 AM, 14th Jan                     samiya                    Pls solve the problem           01:21 AM, 14th Jan                   Mohd                   will be back the solution soon           01:21 AM, 14th Jan              
        samiya                    Its already 45 days           01:21 AM, 14th Jan                     samiya                    I didnt receive any mail           01:21 AM, 14th Jan                     samiya                    From support team           01:22 AM, 14th Jan                     samiya                    I sent bank statement yesterday           01:22 AM, 14th Jan                     samiya                    If they have credited it should have reached my account           01:22 AM, 14th Jan                     samiya                    As you can check my statement           01:22 AM, 14th Jan                     samiya                    Its not added           01:22 AM, 14th Jan                     samiya                    Also you people are not taking responsibilty to check whether customer has recieved the amount           01:23 AM, 14th Jan                     samiya                    Carelessness           01:23 AM, 14th Jan                     samiya      
               After repeatedly reporting still no reply           01:24 AM, 14th Jan                   Mohd                   We would like to inform you that after doing the refund the amount will take 2-14 days to reflect in your account           01:24 AM, 14th Jan                     samiya                    Pls check the details properly           01:24 AM, 14th Jan                     samiya                    I have returned the item on 27th bovember           01:24 AM, 14th Jan                     samiya                    November           01:24 AM, 14th Jan                     samiya                    Count the days           01:24 AM, 14th Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           01:25 AM, 14th Jan             
         samiya                    Surw           01:25 AM, 14th Jan                     samiya                    Sure           01:25 AM, 14th Jan                   Mohd                   Is there any thing else i can help you?           01:25 AM, 14th Jan                     samiya                    Do this asap           01:26 AM, 14th Jan                   Mohd                   Yes, We will try our best to solve this           01:26 AM, 14th Jan                   Mohd                   Happy to assist you           01:26 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985302